Dispatcher, Transportation

Job Details

Job Location:

Crowell, TX 79227 Salary Range: $15.61 - $19.51 Hourly Dispatcher

Rolling Plains Management is seeking a Dispatcher for SHARP Lines Transportation in our Central Office in Crowell, Texas. This is an hourly position reporting to the Dispatch Manager and the Transportation Director. The full-time position has a schedule of a 40‑hour work week with a varying schedule based on business needs, including shifts from 6am to 5:30pm, with one position having a later shift of 9am to 6pm.

Some variation in work hours may be required to cover transportation operation schedules and to meet business needs. Some Saturday work, including working off hours due to inclement weather/irregular holiday schedules and on‑call hours, may be required. This person must have the capacity to work with others in a group effort to meet department goals.

SHARP Lines Transportation is committed to providing safe, reliable, and efficient transportation to those who are transportation challenged. The Dispatcher helps to ensure the safe and efficient operation of all SHARP Lines services. Primary responsibility is coordinating rural public transportation activities within the 9‑county region per FTA, DOT, and other funding source guidelines. The dispatcher assists in the efficient and timely planning, scheduling, coordinating, and monitoring of all vehicle movements in accordance with contractual obligations and company policies and procedures.

This position must communicate clearly, professionally and in a timely manner with company employees. The dispatcher must represent the company to its customers and the public in a professional and courteous manner.

• Medical (mostly employer‑paid) and employer‑paid dental, and vision insurance
• $25,000 life insurance policy at no cost to employee
• Dependent care FSA (up to $5,000 per year provided by employer)
• Telemedicine, tele‑counseling, and Employee Assistance Program (EAP)
• Matching 401(k) plan
• Paid sick leave, vacation leave, and 14 paid holidays
• Longevity Pay
• Voluntary benefits: critical illness, accident, long‑term disability, and supplemental life insurance

• Reviews schedules in the CTS software system and dispatches drivers
• Accurately and efficiently enters information into transit‑designated software, as instructed
• Fill open runs or make driver or trip reassignments to ensure timely service
• Monitors on‑time performance by maintaining awareness of open runs and upcoming late trips; makes schedule adjustments as necessary
• Answers calls received to schedule transit services, dispatch drivers, enter fare rates for clients, and communicate with the Dispatch Manager on customer cancellations or no‑shows
• Ability to pull reports on all activities occurring during their shifts or as requested by the Dispatch Manager and the Transportation Director
• Communicates with drivers by phone and through the instant messenger on the CTS software system
• Follows rules and regulations of the Company; follows instructions of management and supervisors
• Adheres to all regulations related to the Americans with Disabilities Act (ADA)
• Provides transit information to passengers as needed; providing friendly, professional customer service interaction; answer calls from clients and schedule services
• Handles passengers’ reports of personal property left on vehicles in accordance to Lost and Found procedures by reporting the report to the Dispatch Manager
• Properly records driver absences, late arrivals, early departures
• Schedules, takes trips and performs trip editing in the CTS scheduling software as needed
• Communicates with the Dispatch Manager on scheduling, reservations, operations to ensure service provision
• Maintains confidentiality of passenger’s information
• Performs dispatch window and/or clerical functions as relief
• Attend in‑service training and implement training provided
• Establish, maintain and foster positive and harmonious working relationships
• Must be focused on excellence and continuous improvement
• Ensures that clients of all races, religions, family backgrounds and cultures are treated with respect and consideration
• Shows up to work, on time,…