Dispatcher, Transportation

We are looking for a DISPATCHER to join our team. As a Dispatcher with Quikrete Heavy Construction Materials, you will be responsible for compiling orders, scheduling deliveries and drivers, and providing customer service.

• Competitive wages.
• Opportunities for overtime.
• Medical, Dental, Vision benefits, company‑paid life and disability benefits, paid vacation, and 401K.

• Dispatch and control the drivers needed throughout the day and make any necessary adjustments to maintain daily volume requirements.
• Maintain a professional and respectful voice over the phone/radio, with the ability to deescalate tense situations.
• Remain calm and decisive in a potentially high‑stress/fast‑paced work environment.
• Solve problems in a timely manner while fostering lasting business relationships with customers and drivers.
• Be familiar with delivery areas and assist drivers in locating job sites.
• Determine travel time to jobs and the best plant locations to service each job.
• Accurately and promptly input orders to meet customer specifications for delivery.
• Review and verify accurate delivery and product information on orders prior to delivery.
• Perform in high‑call‑volume situations while multitasking with plants, drivers, and office team members.
• Coordinate driver time‑keeping functions, including receiving and documenting time‑off requests and maintaining driver time‑off schedules in respect to sick time and personal days.
• Daily review of driver timecards, delivery time reports, and time entry/tracking.

• A minimum of 3 years of customer service experience preferred.
• High School diploma or GED required.
• Prior dispatch experience, tracking, and scheduling is preferred.
• Bi‑Lingual (Spanish/English).
• Computer skills: typing, internet navigation.

Each day brings new challenges, and we make sure you are prepared for it all. Our dedication to continual improvement and hands‑on training ensures you are ready for the many new experiences and challenges that you will face.

• A friendly and team‑oriented work environment, with a supportive management team.
• Hands‑on training for employees and opportunities for advancement.
• A company dedicated to continuous improvement.