Team Member - Quality Assurance

Job Description  Job Purpose  Job Purpose

Description:

This role is responsible for implementing process excellence initiatives to improve process efficiency, controls and effectiveness across all teams in the Operations department  including C&I, Emerging Businesses & Mortgages and  Retail Unsecured assets  LOBs which conduct High value structured transactions with diverse customer segments through diverse distribution channels  while adhering to organizational and regulatory standards to achieve the long-term quality assurance and operational excellence vision through instituted policies and procedures.
Process Excellence
Maintain existing SOPs and write / create new ones for new products / operations processes
Monitor TAT and generate FTR reports
Identify process improvement opportunities and share the same with the Team Leader
Test feasibility of market and industry best practices, and draw up a plan to implement the same
Create and continuously update a knowledge/ ideas repository to capture good practices within and outside the organization
Implement Kaizen, quality circles, green belt projects and activities across Operations teams
Create cross functional teams with Operations department and work on quality initiatives
Internal Operations Audit Management
Create an audit plan as per the compliance requirements, and an audit calendar for their respective lines of business
Define checklists to be used during the audit process
Conduct the internal audits as per plan, and generate reports highlighting critical findings and process gaps identified
Share audit outcomes and report with the process owners, and escalate higher order incidents and critical process gaps
Collaborate with the all stakeholders to draw up a list of actions based on the outcomes of the audits conducted
Work on high priority actions items and share progress updates with the team.
External Operations Audit Facilitation
Gather data from different line of business to share with external auditors in a timely manner
Support their respective lines of business to implement corrective actions recommended by the external auditors and track the same
Risk Management & Internal Controls
Record and implement internal controls and operational risk mitigation mechanisms
Record all incidents and maintain CAPA trackers to ensure none of the incidents are repeated.
Classify the risks, identify control measures and conduct testing on an ongoing basis
Test and publish the Key Risk Indicators (KRIs) to be submitted to the ABFL ORM team.
Test and publish the Risk Control Matrix (RCMs) points and submit them to the ABFL ORM team.
MIS/Reporting and Reconciliation
Activity
Generate MIS and reports on audits, new process development, process enhancement, and continuous improvement initiatives and share with Team Leader regularly
Cross verify physical collaterals provided by customers against system entries made by the Operations team
Track of open entries provided by Accounts team by liaising with the banks to identify customers and intimate Operations team to pass the entries
Project Management
Assist in Handling Adhoc / directives projects (Internal / External) and providing status update to Section & Unit Heads periodically.
Assist in ascertaining the road blocks in execution of critical projects and facilitate smooth closures
Drive Digitization & Automation of Audit processes with the aim of increased coverage, accuracy and per FTE productivity in the governance area.