Associate Admission Manager; TL Telecallers

Position: Associate Admission Manager (TL For Telecallers)
Job Summary :
We are looking for a dynamic and result-oriented    Associate Manager (Team leader for Telecallers)    to oversee and manage the day-to-day operations of the admissions floor. The role involves leading a team of Program Guides, ensuring smooth call and lead management, maintaining quality standards, driving admissions targets, and ensuring process adherence.
The ideal candidate should possess strong leadership, team management, and analytical skills with hands-on experience in admissions, counselling, telecalling operations, and performance management. The candidate will also be responsible for monitoring call quality, maintaining MIS reports, managing lead flow, training team members, and ensuring high productivity and conversion ratios across the floor.
This role requires a highly energetic individual who can multitask, handle pressure, drive team performance, and contribute towards achieving overall business and admission goals.

Roles & Responsibilities
Floor & Team Management
Manage the admissions floor on a day-to-day basis and ensure smooth operations
Manager a team of telecallers.
Lead, guide, and motivate Program Guides to achieve individual and team targets.
Ensure discipline, punctuality, and adherence to admission processes on the floor.
Act as the first point of escalation for Program Guides.
Call Management & Quality Control
Monitor inbound and outbound calls and ensure proper call ordering and allocation
Check call quality regularly and provide feedback for improvement.
Ensure proper call dispositions, follow-ups, and call logging.
Review call recordings and maintain quality standards.
Target & Performance Management
Ensure achievement of daily, weekly, and monthly calling and admission targets.
Track individual performance and take corrective actions where required.
Share daily performance updates with seniors.
MIS, Reporting & Data Management
Prepare and maintain daily MIS and call reports.
Ensure accurate data entry and reporting in CRM/Tally systems.
Monitor lead movement and conversion ratios.
Maintain data hygiene and ensure zero data leakage.
Lead Management
Oversee lead management from multiple channels (digital, walk-ins, references, campaigns, etc.)
Ensure proper allocation, follow-up, and closure of leads.
Coordinate with marketing and backend teams for lead-related issues.
Training & Development
Conduct regular training sessions for Program Guides on Product knowledge.
Sales pitch and counselling skills, Call handling and objection management
CRM/Tally usage
Support new joiners during onboarding and ramp-up phase.
Process & Compliance
Ensure adherence to company policies, SOPs, and compliance standards.
Identify process gaps and suggest improvements.
Support audits and internal reviews when required.

Job Qualifications and Skillsets :
Strong leadership and floor management skills
Excellent communication and people management abilities
Good understanding of admission counselling and sales processes
Strong analytical skills for MIS and reporting
Hands-on experience with CRM/Tally or similar systems
Ability to multitask and work under pressure
Target-driven and result-oriented mindset
Leading a team of telecallers
Perks & Benefits:
12 Holidays & 24 Annual Leaves
Monthly, Quarterly & Yearly Recognition Programs
Medical Insurance Coverage for Family
OPD Benefits for Family
Opportunity to Win Indian & International Trips
Career Growth Opportunities
Continuous Training & Development Programs