Job Description & How to Apply Below
Role purpose
Lead end-to-end AR operations and process governance for a team/region, ensuring stable service delivery, strong controls, and continuous improvement across Order-to-Cash in a shipping/logistics environment.
Key responsibilities (Operations + Process)
• Service delivery leadership
• Lead AR team performance (collections, cash application, dispute management, reconciliations).
• Allocate workload, manage priorities/backlogs, and ensure SLA adherence.
• Collections governance & escalation
• Define segmentation and dunning/collection strategy by customer type, risk, and geography.
• Handle senior escalations and critical customer negotiations; align with Sales leadership.
• Process ownership & standardization
• Own AR process design, SOPs, controls framework, and continuous improvement roadmap.
• Drive standardization across regions/entities; ensure consistent dispute categorization and handling.
• Controls, audit & compliance
• Ensure segregation of duties, approval limits, write-off governance, and documentation readiness.
• Coordinate internal/external audits and remediate findings.
• Performance management & reporting
• Own AR KPI suite and governance cadence (DSO, overdue, dispute backlog, cash app quality).
• Provide management insights and action plans; track benefits realization.
• Transformation & automation
• Sponsor/lead improvements (e.g., lockbox/bank statement automation, matching rules, workflow/ticketing, customer self-service).
• Partner with IT/Treasury to improve bank integration and cash visibility.
• People & stakeholder management
• Coach team members, run knowledge sharing, support onboarding and training.
• Maintain strong interfaces with Customer Service, Sales, Claims, Pricing, and Finance.
KPIs / success measures
• DSO / overdue targets met; stable cash application quality
• Dispute backlog and cycle time within targets
• Audit outcomes, control effectiveness, low error/rework rate
• Productivity improvements and automation adoption
Requirements
• 6–10+ years AR/O2C with leadership or process ownership experience
• Strong knowledge of logistics/shipping billing and dispute drivers (incl. D&D, accessorials)
• Proven track record in continuous improvement, controls, and stakeholder management
• ERP (SAP) expertise; strong Excel/BI/reporting skills
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