Senior Facilities Manager

Website :

Job Title:

Sr   Manager/Manager – Operations
Company:  Autopilot offices

Location:

Thane/Navi Mumbai

Employment Type:

Full-Time

About Us
Autopilot Offices is a managed office operator specializing in providing exclusive, built-to-suit office spaces that are tailor-made to meet our clients' specific business needs. We operate as a real estate partner for clients by offering end-to-end solutions for office space acquisition, design, build, and management. Our clients range from rapidly growing startups to established organizations.

Our comprehensive services include:
1.  Real Estate Acquisition  supported by micro-market intelligence.
2.  Tailor-Made Design and Build  of office spaces in collaboration with clients.
3.  Operational Excellence  in managing and servicing office spaces, ensuring a seamless experience.
Our mission is to provide a scalable, adaptable office solutions that align with the dynamic demands of today’s work environments.

Job Summary
As a Sr  Manager – Operations , you will be responsible for leading and managing the overall operations of Autopilot Offices’ Thane & Navi Mumbai locations. The role focuses on ensuring smooth day-to-day facility operations, exceptional client experience, strong vendor governance, operational compliance, budget control, and service excellence.
The ideal candidate should have strong experience in  soft services, client management, vendor coordination, compliance, governance, team leadership, and operations budgeting , along with basic technical understanding of facility systems.

Key Responsibilities
1. Soft Services & Client Experience

· Oversee housekeeping, security, front office, cafeteria/hospitality, helpdesk, and overall soft services operations.

· Ensure high standards of cleanliness, safety, hygiene, comfort, and workplace experience for all clients.

· Develop, implement, and monitor Standard Operating Procedures (SOPs) to ensure service quality and consistency.

· Proactively address client queries, complaints, escalations, and feedback to maintain high client satisfaction.

· Drive service excellence and ensure a client-first approach across all operational touchpoints.

2. Client Management & Relationship Building

· Act as the key operations SPOC for clients at the Thane & Navi Mumbai locations.

· Build and maintain strong relationships with clients, client representatives, and internal stakeholders.

· Conduct regular client meetings, feedback sessions, and service reviews.

· Understand client expectations and ensure timely resolution of operational concerns.

· Ensure smooth communication between clients, internal teams, vendors, and management.

· Support client retention by delivering consistent service quality and operational reliability.

3. Vendor & Stakeholder Management

· Manage vendor contracts and monitor service delivery for housekeeping, security, catering, technical support, and other facility services.

· Coordinate with contractors, suppliers, and service providers to ensure timely and quality execution.

· Track vendor performance through defined SLAs, service reports, audits, and feedback.

· Ensure vendors follow company SOPs, compliance requirements, safety standards, and service expectations.

· Identify vendor-related issues and take corrective actions to avoid service disruption.

4. Compliance & Governance

· Ensure operational compliance with company policies, client requirements, statutory norms, safety guidelines, and facility regulations.

· Maintain proper documentation related to vendor agreements, licenses, compliance records, AMC details, audit reports, and operational checklists.

· Conduct regular internal audits for housekeeping, security, safety, hygiene, maintenance, and service quality.

· Ensure adherence to health, safety, environmental, fire safety, and workplace compliance standards.

· Prepare governance reports and share periodic updates with senior management.

· Ensure all operational processes are structured, documented, and followed consistently across the site.

5. Facility & Technical Oversight

· Ensure smooth functioning of essential facility systems such as HVAC, electrical, plumbing, fire safety, lifts, DG, UPS, and other building…