Field Services Engineer

Job Description
As a Field Service Engineer your main functions/tasks will be:
Responsible for on-site installation, parameter tuning, and integrated testing of automated equipment and electrical systems; establish project technical documentation to ensure compliance with delivery standards. Support project management tasks to guarantee timely and quality project acceptance.
Execute after-sales services per contract requirements, including equipment operation & maintenance, troubleshooting, hotline response, and technical guidance.
Act as the core technical liaison among customers, partners, and internal teams; regularly communicate project progress and service updates to ensure information transparency.
Provide product operation and maintenance training to customers; offer on-site production support when necessary.
Maintain on-site customer relationships and continuously enhance customer satisfaction.
Timely handle and accurately execute work tasks assigned by other departments and superiors.

Job Requirements:

Academic background in Mechatronics or Electrical Engineering.
Valid electrician license (construction/maintenance type is preferred) with more than 2 years of experience in mechatronic equipment troubleshooting and repair.
Proficiency in interpreting electrical schematics, skilled in operating test instruments, and familiar with PLC programming (e.g., Siemens S7-1200/1500).
Excellent problem-solving skills, customer requirement - oriented mindset, ability to optimize workflows proactively.
Flexible and efficient teamwork ability, strong time management skills, able to accept urgent tasks and strictly abide by safety regulations.
English proficiency as a working language, readiness for business travel, and familiar with cross-cultural communication skills.

Work Location(On Site):
Taluka-Bhiwandi, Dist-Thane,Maharashtra,India