Non-Emergent Call Taker

Job Summary

The Non-Emergent Call Taker is tasked with managing non-emergency calls in accordance with established intake procedures, consistently demonstrating professionalism, courtesy and a strong commitment to customer service while upholding all quality assurance standards.

Lewisville, Texas (near The Colony)

Hourly Pay $18.10

The Non-Emergency Call Taker Is Responsible For

• Answering non-emergency calls for service requests via the recorded telephone system.
• Gathering relevant information from the caller, determining their needs and accurately entering the required details into the CAD (Computer Aided Dispatch) system.
• Requesting other service agencies for action as required by system needs.
• Making customer callbacks as needed.
• Consistently upholding a courteous attitude and clear, efficient communication with both internal and external customers.
• Adhering to all company and departmental policies, procedures, metrics, objectives, quality improvement measures and safety standards.
• Maintaining professional competency and fostering growth by pursuing additional opportunities within the department.
• Maintaining a positive attitude toward customers, visitors and coworkers to support a professional workplace.
• Maintaining up-to-date knowledge of relevant equipment and applications, attending meetings, completing required training sessions and actively participating in quality improvement initiatives in accordance with all established standards.

• Be punctual and maintain an excellent attendance record.
• Work rotating 12-hour shifts, including every other weekend and holidays if they fall within your scheduled rotation.
• Type a minimum of 30 wpm and pass online testing to be considered for an interview.
• Sit or stand for long periods of time.
• Perform job duties in a fast-paced, high-stress environment.
• Handle time-sensitive situations on a continual basis.
• Demonstrate proficiency in making timely and well-informed critical decisions.
• Manage simultaneous responsibilities that require effective multi-tasking.
• Efficiently utilize all departmental equipment and technology applications.
• See with minimal impairment to utilize all telephony and computer applications.
• Hear with minimal impairment to perceive sounds at normal volume levels with background noise.

• High school diploma or equivalent.
• Open availability to work during the day, night, evening or overnight as described in the previous section.
• Ability to read, write and speak English fluently with good grammar and spelling.
• Typing skills with the speed and accuracy necessary to efficiently process calls for service.
• Medical training and/or telecommunications experience preferred.

• Conveniently located near 121/Josey
• Gym access in office building
• Breakroom and kitchen area
• Paid Training
• Paid Time Off (PTO)
• Medical, dental and vision insurance
• Disability and life insurance
• Growth opportunities

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at  Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

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