Service Coordinator

Gold Medal Pools is seeking a highly organized, customer‑focused Service Coordinator to support our growing service operations. This is a fast‑paced, high‑communication role centered on outbound customer contact, job confirmations, quote follow‑ups, and invoicing. The core mission of this position is simple: no blind quotes and no unconfirmed service visits. Every customer should know what work is happening, why it’s needed, what it costs, and when it will occur.

• Make 30–40 quote follow‑up calls per day.
• Confirm details, answer questions, and help customers approve work.

• Call customers scheduled for the following day:
  • ~50 general service jobs daily
  • ~25 filter cleanings and tune‑ups daily
• Confirm customers:
  • They know the job is scheduled.
  • Their charges.
  • What the job will solve or diagnose.
  • Access to the property/equipment.
  • Any questions or concerns.

• Communicate timing updates between customers and technicians.
• Assist with schedule changes and service questions.
• Serve as backup to the customer service hub.

• Invoice all completed service jobs.
• Ensure accuracy and same‑day processing where possible.

• 2+ years in customer service, dispatch, or service coordination.
• Strong phone communication skills.
• Ability to handle 100+ outbound calls per day.
• Organized, detail‑oriented, and comfortable in a fast‑paced environment.

• Experience in pool service, home services, or trade industries.
• Familiarity with service or field management software.