Customer Service Rep

Description

Job Title:

Customer Service Representative Department:
Effective Date:

Job Title:

Customer Service Representative Department:
Effective Date:

Grade: 3 Warehouse 1/1/08

Reports To:

Operations Manager

Working Conditions:

FLSA:
Non-Exempt

Position is not routinely exposed to adverse environmental conditions.

Typical office environment.

Direct Reports: N/A

Carries out all customer service activities such as responding to inquiries, processing orders, billing, and handling complaints, in a prompt, courteous and efficient manner.

Essential Functions:

• Maintain excellent working relationships with customers by researching and responding to all inquiries and issues concerning work orders, invoices, shipments, inventory counts, etc., in a courteous, professional and efficient manner.
• Process and accurately input all customer orders into the computer system, and generate all related paperwork and necessary information required for customer and warehouse purposes.
• Ensure proper invoicing of customers by verifying computer generated invoices.
• Act as a liaison between the warehouse and the customer in administration of accounts, and between the office and customer regarding invoicing and collection concerns.
• Maintain a current and accurate procedures manual that details the processing requirements for each account.
• Report customer feedback to management in a timely manner, including any signs or trends of customer dissatisfaction.
• Answer telephone calls and operate various types of office machines and computers necessary to perform duties.
• Create accurate and timely reports as requested by management or customers.
• Maintain all paperwork associated with orders and the corresponding customer files.

• Provide on the job training for new hires.
• Assist in the accounts receivable collections process with assigned customers.
• Generate customer thank you letters.
• Strive for continuous process improvement.

• High School diploma or GED
• 1-3 years experience in general office environment, preferred.
• Willingness to learn internal customer service software applications
• Excellent interpersonal and communication skills, written and verbal.
• Must be computer literate, ability to type 30wpm and have working knowledge of Microsoft
• Office applications.
• Ability to work efficiently with a professional, customer friendly attitude.