Guest Service Associate

Pop Stroke is a founder-led brand built by people who believe energy creates results and culture creates momentum. We aren’t here to simply run venues — we’re here to build something special together.

At Pop Stroke, every team member has limitless potential to become who they want to be. We encourage bold ideas, celebrate growth, and believe that when you’re supported, challenged, and trusted, you rise.

We solve problems together, jump in, and move the needle every day because we care. We lead with ownership, back each other up, and never lose sight of the fun along the way.

If it’s not fun, rethink how we’re doing it.
We bring creativity, positivity, and joy into everything we do, from guest interactions, doing hard things, and how we support one another.

Your vibe sets the tone.
Every leader and team member influences the experience. Show up with enthusiasm, optimism, and presence.

See it. Fix it. Jump in.

We are hands-on, problem solvers that jump in and become part of the solution. We leave things better than we found them.

Live your role with an owner’s mindset.
We take pride in our work, hold ourselves accountable, and treat the business like it’s our own.

Don’t repeat yesterday — rethink, improve, grow.
We challenge “the way it’s always been done” and are always looking for better ways to serve our guests and each other.

At Pop Stroke, the guest experience starts with our people.

The Guest Service Associate is one of the most visible and important members of our venue team—bringing the energy, personality, and hospitality that turns a visit to Pop Stroke into an experience guests want to come back to.

We’re looking for people with charisma, confidence, and a naturally engaging personality. Someone who notices the guest standing alone and approaches them before they have to ask for help. Someone who remembers a returning member, celebrates the birthday group walking in, helps a family figure out where to go next, and sees opportunities to create a great experience without waiting to be told.

This is more than checking guests in or handing out putters. You are a host for the entire Pop Stroke experience.

The best Guest Service Associates are proactive, upbeat, polished, and comfortable engaging with anyone. They anticipate needs, solve problems in the moment, and understand that the smallest interaction can be the difference between a good visit and an unforgettable one.

Hourly + Tips | Non-Exempt

Reports To:

Operating Partner

• Welcome every guest with genuine energy, warmth, and enthusiasm from the moment they arrive.
• Make meaningful connections with guests and members throughout their visit—not just at check-in.
• Read the guest. Recognize when someone needs help, direction, a recommendation, or simply a great interaction and step in proactively.
• Look for opportunities to personalize the experience and create WOW moments for birthdays, celebrations, first-time visitors, families, members, and returning guests.
• Be knowledgeable and confident talking about everything Pop Stroke has to offer so you can help guests make the most of their visit.
• Anticipate guest needs rather than waiting to be asked.
• Handle guest questions, concerns, and feedback with confidence, urgency, and a hospitality-first mindset.
• Own the guest experience in front of you. If you see something that needs attention, take action or find the person who can.

• Check guests in, explain the venue experience, provide equipment, and help guests get ready to play.
• Engage guests throughout the venue and assist with golf play, course rules, the Pop Stroke app, and general venue questions.
• Conduct venue tours and confidently explain memberships, pricing, benefits, amenities, events, food and beverage offerings, and other Pop Stroke experiences.
• Actively promote memberships and other offerings when they enhance the guest’s experience.
• Answer phones and guest inquiries professionally, enthusiastically, and accurately.
• Assist guests with retail purchases and provide recommendations…