Store Support, Customer Service Rep

Overview

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. They must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills.

They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Direct customer or vendor interaction as needed for store operations.
• Direct customers to store departments or merchandise; answer questions on product order status.
• Handle cash management or program compliance as required.
• Collaborate with other Associates, vendors, carriers, and work with little/some supervision.
• Be detail-oriented and manage time effectively.
• Support key operational responsibilities and store-specific business objectives.
• Roles may include:
  Office Associate, Order Fulfillment Associate, Lot Associate, Customer Service Representative.

• Demonstrates a high level of integrity at all times.
• Ability to respond to operational concerns of all associates.
• Proven time management skills and the ability to work cooperatively with others.

• Full-time

• Not Applicable

• Consumer Services