Street Outreach Mobile Case Manager

Overview

Reporting to the Director of Operations, Mobile Case Management will provide street outreach and case management with chronically unhoused clients, requiring knowledge of experience in Housing Forward, mental health, addictive disorders, and benefits eligibility, especially as it relates to the unhoused. This position involves locating and engaging the unhoused on the streets and in encampments, as well as moving unhoused neighbors from the streets, diverting them to available housing, and connecting them with vital resources, while maintaining a relationship with the unhoused clients.

Outreach and engagement includes conducting initial screenings, entering data into HMIS, assisting in the process of getting unhoused on the housing priority list, and providing on-going support. Case Managers will assist clients in communication with and support from established agencies, non-profits, and government programs.

• Engage the unhoused on the streets, encampments, and other public access areas in the DFW Metroplex
• Conduct intake and assessments outside of the facility setting
• Provide intensive mobile case management services to participants using a solution first model
• Assist clients in obtaining required critical documents
• Assist clients with documentation for housing (CAS)
• Provide crisis management and intervention
• Consistent follow-up with clients
• Verify client eligibility for program services
• Utilize evidence-based practices, such as motivational interviewing and trauma informed care
• Work closely with other Case Managers, the Operations Director, and other Metro Relief staff
• Connect unhoused clients with treatment for substance abuse and mental health services, as well as other resources that are needed, both within the COC provider network and outside those boundaries
• Help resolve issues and develop solutions for continued success
• Maintain current documentation and records of encounters, assessments, and referrals, as well as other statistical data required by the program and HMIS
• Maintain familiarity with community resources for unhoused clients and procurement of new resources
• Attend weekly staff meetings, team meetings, supervision, and training
• Other duties that may be assigned by the Operations Director

• Education:
  
  Bachelor’s degree in social work, or related field strongly preferred
• Experience:
  
  One(1) year experience in case management working with the unhoused population/outreach experience preferred

• Must be proficient in Microsoft Word, Excel, and the Google Workspace
• Must have a valid driver’s license and reliable transportation
• Must be willing to work directly with chronically unhoused individuals with disabilities (physical, mental, substance abuse) who may or may not have a background in criminal activity
• Musthave at least one year of sobriety

Please note that expectations are not limited to this list.

• Participate in outreaches (bus/street) with staff and volunteers regularly as defined by supervisor
• Help develop new initiatives to support the strategic direction of the organization
• Be flexible and innovative

• Knowledge of computers and software applications
• Skill in organizing and prioritizing workloads to meet deadlines
• Skill in telephone etiquette and procedures
• Effective oral and written communication skills
• Ability to communicate effectively with co-workers and clients
• Ability to adhere to safety policies and procedures
• Ability to use good judgment and to maintain confidentiality of information
• Ability to work as a team player
• Ability to demonstrate tact, resourcefulness, patience and dedication
• Ability to accept direction and adhere to policies and procedures
• Ability to work in a fast-paced environment
• Ability to react calmly and effectively in emergency situations

• Ability to work a minimum of a 40-hour week (outreach hours can vary and include special events)
• Ability to sit or stand for long periods, up to 8 hours
• Ability to use both hands in fine and gross manipulation of small tools (copier, computer, telephone)
• Ability…