Customer Appointment Specialist (Sales Department

Description

At Columbia Gorge Motors, part of Teton Auto Group, we are committed to delivering exceptional customer service while maintaining the highest standards of honesty, integrity, and professionalism. We value teamwork, diligence, and continuous improvement, and strive to create an environment where employees can grow and develop their careers.

Why Join Our Team

• Medical, Dental, and Vision Insurance
• 401(k) plan
• Paid Time Off (Vacation and Sick Leave)
• Employee vehicle purchase program
• Discounts on products and services
• Competitive compensation and benefits
• Long-term job security
• Growth opportunities
• Professional development opportunities
• Paid training
• Opportunities to contribute to meaningful organization initiatives
• Collaborative and supportive work environment

This position is part of the Columbia Gorge Motors Toyota Sales BDC team but will primarily support our efforts by managing customer communication through inbound and outbound calls, scheduling sales and service appointments, and ensuring a positive customer experience. The role requires strong multitasking, computer, and customer service skills, with an emphasis on professionalism, follow-through, and teamwork.

Requirements

Responsibilities - May include but not limited to.

In bound Sales calls Scheduling Appointments

• Out bound Follow up calls
• Customer Service
• Tracking Calls
• Following Word Scripts – phone up scripts
• Excellent customer service using the skills of MAGIC
• Manufacturer product knowledge

Requirements

• Education Required:
  
  High School Diploma or Equivalent
• Multi line phone skills
• Previous customer service experience
• Strong Multi-tasking
• Preferably Bi-Lingual
• Experience with Microsoft Excel and Word.
• Possess good computer skills
• Team player attitude
• Excellent follow through skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.