Office Support Specialist; Public Benefit Specialist - Entry

Office Support Specialist (Public Benefit Specialist - Entry)

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits!

In Oregon, we're committed to empowering every individual to thrive—with dignity, independence, and respect at the heart of everything we do. Be a vital part of this mission by joining our team as essential office support. Your work matters—apply today!

As an Office Support Specialist (Public Benefits Specialist – Entry), you will work in The Dalles office on Klindt Drive assisting Oregonians in-person.

Summary of Duties

As a Public Benefits Specialist – Entry, you will:

• Provide Customer Service by being the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.
• Support the infrastructure of the office by supporting the day-to-day operation.
• Aid Oregonians in person, by phone or email to resolve any questions or concerns by providing support with the Oregon Eligibility system.
• This position provides technical and administrative support related tasks in support of a local Aging and People with Disabilities (APD) office composed of management, eligibility workers, case managers, adult protective service workers and transition coordinators.
• Assist Oregonians through a trauma informed lens.
• Provide administrative support for the business functions within the office.

Learn more about our programs, as your work providing services will be through the Aging & People with Disabilities Programs (APD).

Minimum Qualifications

• Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
• An associate degree in Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
• An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes

We are looking for candidates with:

• Experience delivering customer service that reflects strong communication skills in-person as well as over the phone.
• Experience collaborating in a professional environment with peers and community partners.
• Demonstrated ability to work within a team to collaborate, problem solve and support daily goals.
• Demonstrated ability to adapt communication styles to effectively convey complex rules, regulations, and procedures to diverse audiences.
• Experienced in accurately entering and verifying detailed data.

Working Conditions

• Work schedule is a traditional work week, Monday-Friday, 8am-5pm. Although rare, may require some overtime work.
• Travel may include supporting other offices in the district. Travel may be in inclement weather.
• You may work with individuals experiencing trauma or crisis, including those who struggle to manage their emotions and may at times become hostile or highly distressed.
• Experience high volume of computer work, using various computer programs in a fast-paced team environment.
• Priorities and procedures may change daily and require the ability to be flexible in application of procedures.
• This position is in the store front office.

Attention all candidates!

Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials,…