Public Benefits Specialist

Public Benefits Specialist

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer
. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity.

• Perform eligibility determinations, redeterminations, periodic reviews, and updates for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs.
• Interview applicants in person and by phone to gather information needed to assess and determine if there is a need for services and benefits.
• Assess client family strengths and needs, connecting families to other resources and programs.
• Update narrative reports summarizing new information from clients and collateral sources and document conclusions.
• Provide services through the Oregon Eligibility Partnership (OEP).

• One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
• Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An equivalent combination of education, training, and experience relative to the class concept.

• Experience providing services tailored to meet the cultural needs of the individuals served.
• Experience providing guidance and clarification on customer specific case or account details.
• Demonstrated track record of providing clear, accurate, and timely responses to customer needs.
• Experience adapting and integrating new or updated policies, procedures, and systems into daily workflow.
• Experience utilizing multiple software systems.

Work schedule is a traditional work week, Monday‑Friday. Work is conducted in offices and other program sites. Applicants may interact with clients who are under emotional or financial stress and may require sitting at a terminal or telephone for prolonged periods of the workday.

• Employee Resource Group communities that promote shared learning.
• Cost‑of‑Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Comprehensive benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Veterans’ and Oregon National Guard preference:
Eligible Veterans and Oregon National Guard service members (current and former) who meet the qualifications of the position will be awarded candidate preference.

The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, the I‑9 form must be completed and E‑Verify used to confirm authorization to work in the United States. A valid driver’s license or other acceptable method of transportation may be required.

The Oregon Department of Human Services is an Equal Opportunity Employer. The State of Oregon does not request or require age, date of birth, attendance or graduation dates, registration numbers, or other personal information during the application process.