Public Benefits Specialist

Initial Posting Date:08/26/2026

Application Deadline:09/09/2026

Agency:

Department of Human Services Salary Range:$4,519 - $5,988

Position Type:

Employee

Position Title:

Public Benefits Specialist

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits!

Looking for a rewarding career where you can work alongside a team of dedicated individuals to support Oregonians? This opportunity offers growth and the chance to positively impact lives.

As a Public Benefits Specialist, you will work in The Dalles office assisting Oregonians in-person.

Summary of Duties As a Public Benefits Specialist, you will:

Perform eligibility determinations, redeterminations, periodic reviews, and updates to changes for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs.

Interview applicants in person and by phone to gather information needed to assess and determine if there is a need for services and benefits.

Assess client family strengths and needs, connecting families to other resources and programs.

You will update narrative report summarizing new information from client and collateral sources and document conclusions.

Learn more about our programs, as your work providing services will be through the Oregon Eligibility Partnership (OEP).

Minimum Qualifications One year of experience working at the Human Services Specialist 1 level for the State of Oregon; ORTwo years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; ORAn associate degree in Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines;

ORAn equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes We are looking for candidates with:

Experience providing services tailored to meet the cultural needs of the individuals served.

Experience providing guidance and clarification on customer specific case or account details.

Demonstrated track record of providing clear, accurate, and timely responses to customer needs.

Experience providing appropriate referrals to ODHS programs and community resources.

Experience adapting and integrating new or updated policies, procedures, and systems into daily workflow.

Experience utilizing multiple software systems.

Working Conditions Work schedule is a traditional work week, Monday-Friday.

Work is conducted in offices and other program sites.

May interact with clients who are under emotional or financial stress.

May require sitting at a terminal or telephone for prolonged periods of the workday.

Attention all candidates!

Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

Please make sure your application materials, resume and job history are clearly outlined as this information will be used to determine your starting salary range.

Note:

Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Background…