Hotel Operations Manager

The Operations Manager is a hands‑on leader responsible for day‑to‑day hotel operations, community sales activity, and team leadership to ensure an exceptional guest experience in a boutique environment. They partner closely with the General Manager to drive revenue, strengthen neighborhood relationships, and uphold brand standards across rooms, front office, housekeeping, and food & beverage.

• Oversee daily operations of front desk, housekeeping, and other assigned departments to ensure smooth, efficient service.
• Maintain high standards of cleanliness, safety, and ambiance throughout guestrooms and public spaces.
• Act as on‑property host, engaging guests, resolving issues promptly, and ensuring elevated, personalized service.
• Serve as Manager on Duty as scheduled, making real‑time decisions to protect guest satisfaction and hotel performance.
• Build and maintain strong relationships with local businesses, community organizations, and neighborhood partners to drive room nights and restaurant traffic.
• Represent the hotel at local events and networking functions to increase visibility and strengthen the brand’s presence.
• Collaborate with sales/marketing to execute local offers, packages, and partnerships that appeal to the surrounding community.
• Monitor community feedback and online reviews and work with the team on service improvements and reputation management.
• Lead by example as a visible, driven leader on the floor, modeling hospitality‑minded behavior and guest‑first decision making.
• Recruit, train, coach, and schedule team members to ensure adequate coverage and consistent service standards.
• Foster a positive, inclusive work environment aligned with boutique brand values and community culture.
• Hold staff accountable for performance and conduct, providing ongoing feedback, recognition, and support.
• Assist Company Leadership with wage and expense management, helping maintain budgeted labor and controllable costs.
• Support implementation of operational SOPs, brand standards, and compliance requirements (safety, health, and HR policies).
• Identify operational efficiencies and service enhancements that improve guest satisfaction and profitability.
• Participate in reporting and analysis (occupancy, ADR, RevPAR, guest satisfaction scores) and act on trends.

• 2–4 years of hotel or hospitality operations experience, preferably in a boutique or lifestyle property.
• Proven track record as a driven leader in a guest‑facing, service‑intensive environment.
• Strong community or local‑sales orientation: comfortable networking, building partnerships, and representing the hotel in public settings.
• Restaurant or food & beverage background strongly preferred; ability to collaborate closely with F&B leadership on service, standards, and guest experience.
• Excellent communication, problem‑solving, and conflict‑resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as business demands.
• Proficiency with common hotel systems (PMS, POS) and basic reporting tools.