Operations Manager

Job Details

Location:

Multnomah County - N/A, OR 97206
Type:
Full Time
Category:
Operations
Rate of Pay: $75,000 annually

8am-4:30pm Monday-Friday
SOME WEEKENDS

• 11 Paid Holidays
• 5 Additional Paid Days: 3 Self‑Care, 1 Birthday, 1 Personal Holiday
• Generous PTO policy and Sabbatical
• Employer Paid Medical, Life Insurance, Short Term Disability and Employee Assistance Program
• Voluntary Dental, Vision, FSA, Long Term Disability, Critical Illness, Accident Coverage, Hospital Indemnity and Pet Insurance
• 5% Retirement Match with no waiting period
• Annual bonus program
• Annual professional development allotment
• Mileage reimbursement at federal rate for work related travel
• Inclusive workplace culture
• Bilingual wage differential

The full‑time Operations Manager oversees day‑to‑day operational functions across all service regions. This role supports the development and optimization of intake workflows, office operations, inventory systems, and compliance‑related processes. The Operations Manager works in close partnership with senior and regional leadership to implement operational priorities, support program sustainability, and ensure reliable, high‑quality operational support across the organization.

• Exercise independent operational judgment to oversee and improve organization‑wide administrative and business systems, guide leaders on complex operational issues, and ensure consistent, high‑quality workflows.
• Manage recruiting, onboarding, training, development, retention, and performance management of assigned department staff, fostering a positive and productive work environment.
• Drive continuous improvement of administrative workflows across specialty service areas, including supply procurement and inventory, administrative compliance, use of office spaces, security procedures, safety procedures, employee onboarding and offboarding, and other program support functions.
• Manage multi‑site office operations, including seating plans, employee contact directories, and room scheduling systems.
• Assist with operational audits by tracking findings, coordinating follow‑up, and supporting corrective action implementation.
• Manage security systems including keys and alarm systems, ensuring that access is updated in response to staffing changes.
• Project manage office site moves, handling aspects such as vendor coordination (moving companies, junk removal, cleaning crews), procurement of new supplies and furniture, and office workspace assignments.
• Oversee procurement, distribution, and inventory tracking of all office supplies, adhering to organizational budget.
• Oversee tracking systems for organizational documents including leases and contracts, tax exemptions, business licenses, and inspection reports.
• Oversee organizational safety committee, project plan for safety improvement initiatives, including emergency preparedness, fire drills, and Narcan inventory tracking, and ensure all properties comply with regulatory standards (OSHA, OHA, local fire code, etc.).
• Collaborate regularly with the Associate Operations Director and senior and core leadership to monitor progress on operational priorities.
• Complete administrative and operational errands as needed to support program operations.
• Promote cohesive cross‑departmental communication and collaboration, reinforcing a culture of integration, shared accountability, and operational excellence.
• Provide strategic leadership by aligning departmental priorities, initiatives, and workflows with organizational goals, mission, and long‑term objectives.
• Represent the organization with professionalism in interactions with stakeholders, community partners, funders, and external agencies, strengthening strategic relationships and advancing organizational interests.
• Champion organizational change by providing clear, transparent communication, leading teams through transitions, and ensuring cross‑department collaboration and alignment in the implementation of new processes and strategic initiatives.
• Proactively identify participant, staff, compliance and operations risks, taking ownership for timely mitigation by implementing appropriate…