Hearth Department Lead

Description

The Hearth Department Lead oversees the daily operations of the Hearth department, ensuring an exceptional customer experience, team efficiency, and adherence to safety protocols. The role requires a strong knowledge of hearth products, installation processes, and the ability to lead a team effectively to meet department goals and enhance the customer experience. This position is vital for driving sales, maintaining stock levels, and ensuring compliance with company policies and safety standards.

• Customer Service: Deliver high-quality customer service by engaging with customers to understand their needs, educating them on hearth products, and providing tailored recommendations. Resolve customer inquiries and issues promptly and professionally.
• Product Expertise: Develop and maintain an in-depth knowledge of hearth products, including stoves, fireplaces, inserts, and accessories. Serve as the primary point of contact for product knowledge within the department.
• Sales Performance: Drive sales by actively promoting hearth products, managing pricing strategies, and creating attractive displays. Monitor sales performance, identifying opportunities to improve and exceed department goals.
• Inventory Management: Ensure adequate stock levels and oversee product ordering, receiving, and stocking in coordination with inventory management protocols.
• Safety and Compliance: Promote a safe work environment by ensuring compliance with all safety policies and procedures related to hearth equipment, installation guidelines, and fire safety protocols. Conduct regular safety checks and ensure the team is trained on equipment and procedures.
• Merchandising and Display: Create appealing and strategic displays to showcase hearth products, enhancing the customer shopping experience and promoting seasonal or featured items.
• Collaboration and Communication: Collaborate with other department leads and management to align on goals and strategies, share feedback, and participate in regular meetings. Communicate effectively with team members and other departments to maintain a cohesive work environment.

• Ability to lift up to 50 pounds regularly and stand for extended periods.
• Comfortable working in a retail environment with varying temperatures, especially near hearth products.
• This position requires flexibility in scheduling, including weekends, evenings, and holidays, to meet customer needs and support the department’s goals.
• Safety Awareness:
  Commitment to following safety guidelines and ensuring a safe environment for team members and customers.

• Experience: Minimum of 2 years in a retail environment, preferably in a department lead or supervisory role. Hearth product experience is highly preferred.
• Skills: Strong leadership abilities, excellent communication skills, and a customer-oriented approach. Ability to work in a fast-paced environment and adapt to changing priorities.
• Knowledge: Familiarity with hearth products, installation, and safety procedures is a plus.
• Education: High school diploma or equivalent required; additional certifications related to hearth products or retail management preferred.