Security Training Manager - GSOC Operations

Overview

Training Manager – Security & GSOC Operations – The Dalles, OR

About Us:

Since 1994, M1 Global has grown from a local security provider to a trusted security partner to Fortune 500 companies worldwide. As part of the Specialized family of brands, we focus on complex enterprise environments—from loading docks to data centers, and headquarters to event venues. We build scalable security systems that adapt as quickly as today’s operations change—aligning industry experts, proven processes, and our proprietary automation platform, Aurix™ to each client’s needs.

Role-specific recruiting unites proven industry leadership with skilled specialists, so the right teams are in the right places. And a dedicated model makes those teams accessible and accountable. Our Aurix platform turns process into practice—for operational consistency, efficient communications, and measurable QA that produces industry-leading prevention, detection, and reporting. So wherever and however you operate, we integrate. M1 Global. We are security, smarter.

Job Summary:

The Training Manager – Security & GSOC Operations supports the National Account Manager by designing, implementing, and managing comprehensive training programs for a nationwide security and technology services program supporting a Fortune 500 client. This role is responsible for developing standardized, scalable training curricula that ensure operational readiness, compliance, and consistent service delivery across all locations.

The Training Manager plays a critical role in building and maintaining training programs for Global Security Operations Center (GSOC) personnel and field-based security teams, aligning training content with operational procedures, technology platforms, client requirements, and risk management objectives. This position partners closely with the National Account Manager, GSOC leadership, operations managers, and technology stakeholders to drive workforce competency, continuous improvement, and performance excellence.

Preferred Qualifications:

• Bachelor’s degree in Education, Training & Development, Security Management, Criminal Justice, or a related field.
• 5+ years of experience developing and delivering training programs within security operations, GSOC environments, or enterprise operations.
• Demonstrated experience designing curricula for GSOC or command center operations, including incident response, intelligence analysis, and escalation management.
• Experience training field-based security personnel across multiple locations with varying operational requirements.
• Strong understanding of security technologies, GSOC platforms, access control, video surveillance, and incident management systems.
• Experience with learning management systems (LMS), instructional design methodologies, and adult learning principles.
• Proven ability to translate complex operational and technical concepts into clear, actionable training content.
• Strong organizational and project management skills with the ability to manage multiple training initiatives simultaneously.
• Excellent communication and collaboration skills, with experience working closely with operations leaders, GSOC teams, and client stakeholders.
• Must be willing to participate in the Company's pre-employment screening process and continuously meet any applicable state, county, and municipal requirements.

Key Tasks & Responsibilities:

• Partner with the National Account Manager to develop and execute a comprehensive training strategy that supports program objectives, operational standards, and client expectations.
• Design, implement, and maintain standardized training curricula for GSOC operators, supervisors, and managers, including command center operations, incident management, escalation protocols, intelligence reporting, and situational awareness.
• Develop training programs for field-based security personnel covering post orders, emergency response, compliance requirements, customer service, and integration with GSOC operations.
• Ensure all training content aligns with contractual obligations, regulatory requirements, client policies, and industry best practices.
• Collaborate with GSOC leadership and operational…