Personal Banking Associate

Job Overview

Position:
Personal Banking Associate

Location:

The Pas, Manitoba, Canada

Hours:

37.5 hours per week

Business line:
Personal & Commercial Banking

Salary: $45,700 – $61,000 CAD (base) with opportunities for variable compensation

• Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the appropriate contact person for solutions while exercising good judgment in confidential matters.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent certification required post‑appointment within 6 months.
• Post‑secondary or undergraduate degree in a related field preferred.
• Proficiency in using MS Office (Word, Excel, Outlook), branch software and internet.
• Knowledge of banking solutions and processes to advise customers.
• A self‑starter who works independently in a dynamic work environment with strong administration, organizational, planning and time‑management skills.
• A dynamic, diligent and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities.
• A strong communicator with established customer‑experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner.

Base salary of $45,700 – $61,000 CAD plus variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development and reward & recognition programs.