Part Time Box Office & Sales Agent

Reporting to the Manager, Box Office and Sales, the Box Office & Sales Agent serves as a primary point of contact for patrons across in-person, phone, and digital sales channels. The position provides accurate, welcoming, and knowledgeable ticketing and customer service while promoting Sig Pro’s programming, donor opportunities, and other experiences. The role also supports event-day operations, Front of House Operations, and cross-departmental patron inquiries while maintaining high standards for accuracy, financial stewardship, and customer care.

Duties and responsibilities for this position include the following;
While this is intended to be an accurate reflection of the current job, Management reserves the right to revise the job or to require that other or different functions to be performed when circumstances change or exigencies require (this includes but is not limited to emergencies, changes in personnel, workload, rush jobs or technology developments)

• Accurately process ticket sales and financial transactions across multiple sales channels, including in-person, telephone, web chat, social media, and email. Proactively identify opportunities to cross-sell and upsell patrons on additional performances, experiences, and offerings. Process returns, exchanges, and credits in accordance with Sig Pro’s terms of sale.
• Support and reinforce Sig Pro’s development strategy by incorporating appropriate donor messaging and opportunities into sales interactions, creating a seamless customer journey from ticket buyer to donor.
• Maintain comprehensive knowledge of Sig Pro’s venues, seating layouts and options, mission and values, donor and business partner benefits, and programming. Provide knowledgeable, personalized pre-sales assistance to patrons and help them identify ticketing options that best meet their needs.
• Serve as a knowledgeable point of contact for patrons and customers seeking information about VIP experiences, sponsor ships and advertising, donor and volunteer opportunities, venue rentals, employment, and other Sig Pro programs and services. Create and route helpdesk tickets and sales leads to the appropriate departments as needed.
• Support House Management operations by printing and distributing will-call tickets; troubleshooting and reprinting orders and tickets; and accurately logging, managing, and returning lost-and-found items to their owners.
• Adhere to Sig Pro’s cash-handling, financial stewardship, and operational policies, processes, and procedures. Maintain accurate records, documentation, and logs in accordance with established standards and training.
• Perform other duties as assigned in support of the organization’s mission.

• N/A

• M-F 9:30am-2pm
• M-F 11am-3:30pm
• Will Call: 1 hour and 45 minutes prior to each performance until 45 minutes after published start time
• 7pm show = 5:15pm-7:45pm

• 3 available week days
• 2 available week night for will call (may be the same as one of the days)
• 2 available Saturdays per month for will call (may be non-consecutive Saturdays and/or irregular patterns)

• High school diploma or equivalent.
• Previous experience in customer service, sales, box office operations, hospitality, or a related field preferred.
• Strong interpersonal and communication skills, with a friendly, professional, and service-oriented approach.
• Demonstrated ability to accurately handle cash, credit card transactions, and other financial transactions.
• Basic computer proficiency and ability to learn and use ticketing, CRM, point-of-sale, and other software systems.
• Strong attention to detail and ability to maintain accurate records and documentation.
• Abi…