Operational Excellence Manager

Operational Excellence Manager, Services

Location: North Houston | The Woodlands, TX

Company: Confidential

Work Arrangement: Full-time, onsite

Compensation: $120K–$165K base salary + bonus

Our client, an established organization experiencing significant growth, is seeking a hands‑on operational excellence professional to support its technical services operation.

This is a highly visible opportunity focused on improving how the business runs day to day, bringing structure and consistency to existing processes, and helping the organization scale.

The role involves working directly with operational teams to identify inefficiencies, improve workflows, and implement practical, sustainable solutions.

We're looking for someone who enjoys being close to the business, is comfortable navigating ambiguity, and likes seeing improvements take hold.

• Lead process improvement projects from assessment through implementation.
• Facilitate working sessions with operational teams to understand current processes and design improved workflows.
• Identify bottlenecks, handoff gaps, data issues, and opportunities for standardization.
• Improve scheduling, resource planning, asset and inventory tracking, and operational reporting.
• Partner with local leadership and cross‑functional teams, including IT, finance, and other business functions.
• Support business systems improvement and implementation initiatives.
• Develop project plans, track milestones, and communicate progress and results to leadership.
• Apply structured problem‑solving and root cause analysis to address operational challenges.
• Support training, communication, and change management to ensure improvements are adopted.
• Identify opportunities for automation and improved operational efficiency.

• Around 7 or more years of experience in operational excellence, process improvement, project management, business transformation, consulting, or related work.
• Experience improving processes within a complex operational environment.
• Strong process mapping, root cause analysis, and structured problem‑solving skills.
• Ability to facilitate cross‑functional discussions and influence stakeholders without direct authority.
• Familiarity with ERP systems and operational reporting.
• Strong communication skills with frontline teams and senior leaders.
• Bachelor's degree in Business, Engineering, Finance, Supply Chain, or a related field.

• Experience supporting operational or systems transformation.
• Background in field, technical, industrial, or equipment services.
• Lean, Six Sigma, PMP, or similar training or certification.

• Meaningful visibility with business leadership.
• Opportunity to improve and scale a growing operation.
• Broad exposure across operations, systems, and finance.
• Comprehensive benefits, including medical, dental, vision, retirement, and generous paid time off.

Applicants must be authorized to work in the United States without current or future employer sponsorship.