Customer Service Representative

This range is provided by Frontline Source Group
- Nationwide Staffing Agency and Executive Search Firm. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$40,000.00/yr - $50,000.00/yr

Direct message the job poster from Frontline Source Group
- Nationwide Staffing Agency and Executive Search Firm

Our client in The Woodlands, Texas has an immediate need for a Customer Success Representative on a direct hire basis.

Company Profile:

Industry leader in Expense management solutions for fleets, including fuel and maintenance fleet solutions.

Customer Success Representative Role:

The Customer Success Representative will ensure clients have a seamless, solutions-driven experience every step of the way.

Responsibilities include:

• Serving as the primary point of contact for customer inquiries, offering prompt, clear, and helpful responses.
• Maintaining detailed records of customer interactions and updates using Salesforce or a similar CRM system.
• Building trusted relationships with customers by understanding their needs, providing strategic guidance, and proactively addressing concerns.
• Collaborating closely with internal teams to resolve issues, streamline communication, and advocate for customer needs.
• Identifying upsell or cross-sell opportunities by understanding the customer’s journey and introducing relevant products or services.
• Anticipating challenges before they arise, troubleshooting effectively, and following through to ensure resolution.
• Continuously seeking ways to improve processes, enhance service quality, and contribute to customer satisfaction initiatives.

Qualifications include a Bachelor’s or Associate’s degree (a plus), excellent written and verbal communication skills with a professional yet personable tone, comfort with technology (experience with CRMs like Salesforce and Excel preferred), strong typing skills and attention to detail, ability to multitask, prioritize, and manage time effectively in a fast-paced environment, and a natural curiosity, eagerness to learn, and quick adaptability.

Candidates should be reliable, self-motivated, proactive, organized, and team-oriented.

Features and Benefits of Client:

Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.

Disclaimer: Sensitive and personal data will not be requested until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.

• Seniority level:
  Associate
• Employment type:
  
  Full-time
• Job function:
  Customer Service
• Industries:
  Transportation, Logistics, Supply Chain, and Storage

Referrals increase your chances of interviewing at Frontline Source Group
- Nationwide Staffing Agency and Executive Search Firm by 2x.

Medical insurance, Vision insurance, 401(k)

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