Customer Success Manager

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Full Time The Woodlands, TX, US

30+ days ago Requisition

Salary Range: $65,000.00 To $80,000.00 Annually

Customer Success Manager - intelliSPEC

We’re looking for a Customer Success Manager to own and grow relationships with our small to mid‑market customers. In this role, you’ll drive product adoption, lead regular customer check‑ins and QBRs, and manage renewals while ensuring customers achieve measurable outcomes with IntelliSPEC.

This is a hands‑on, customer‑facing role ideal for someone who enjoys managing multiple accounts, solving problems, and translating customer needs into value.

• Manage a portfolio of SMB and mid‑market customer accounts
• Drive adoption and engagement across key IntelliSPEC modules
• Lead recurring customer meetings, trainings, and QBRs
• Own renewals within standard guidelines
• Identify simple expansion opportunities (users, sites, modules)
• Monitor account health and proactively manage risks
• Partner with Sales, Product, and Development to resolve issues and escalate feedback

• 1–3 years of total professional experience
• At least 1 year in SaaS, customer success, account management, or a customer‑facing role
• Strong communication and stakeholder management skills
• Comfort using data and dashboards to guide customer conversations
• Ability to manage multiple accounts and priorities at once
• Organized, proactive, and solutions‑oriented approach

• Experience with Customer Success tools (CRM, Gainsight, etc.)
• Familiarity with inspection, maintenance, safety, or industrial workflows
• Customer Success or negotiation/presentation training
• Manage a diverse portfolio of SMB to mid‑market customers
• Roughly 10–15% travel for onsite meetings, QBRs, or go‑lives
• Mix of virtual collaboration and in‑person customer engagement

IntelliSPEC is transforming industrial operations with a unified, intelligent platform built for safety, reliability, and efficiency. Our solutions empower inspection teams and plant operators to work anywhere, even in low‑connectivity environments, with secure, resilient, and intuitive tools.

Competitive Pay of $65,000.00 - $80,000.00 per year depending on experience, Paid time off and Holidays, Health, Dental, and Vision Benefits, Flexible Spending Account (FSA), Health Savings Account (HSA), Company Match 401(k), Company Paid Life Insurance, Company Paid Short- and Long-Term Disability, Company Paid Employee Assistance Program (EAP)

PK Companies Group, LLC is an equal opportunity employer, and we welcome candidates from all backgrounds to apply.

All hiring decisions are based on the qualifications of each candidate compared to other candidates and business needs.

We thank all applicants for their interest in our company, but only those selected for an interview will be contacted.

This employer participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the US. Employers can only use E-Verify once you have accepted a job offer and completed the form I-9.