IT Specialist - IT Specialist Senior

Job Title: IT Specialist - IT Specialist Senior

Work Place Flexibility: Hybrid

Legal Entity: Entergy Services, LLC

Position

Purpose:

This role provides support and advanced expertise of Operations Technology (OT) applications in a Critical Infrastructure Protection (CIP) environment. The primary responsibilities include day-to-day support for host modeling and display building for the Entergy Transmission & Distribution EMS SCADA Systems.

• Provide operational support, ensuring production systems and devices are online and available; this includes non-business hours on-call support
• Experience and/or familiarity with distribution automation and self-healing networks, including IP/DNP troubleshooting and network diagnostics that support a distribution automation infrastructure
• GE EMS/SCADA expertise
• Alstom e-terrasource experience a plus
• SCADA—experience with RTU modeling and calculations
• Display building experience (WebFG)
• Design Host System configurations to support RTU installations and protocol definitions
• Perform database analysis in response to data requests from Engineering, Capital Construction, and Operations and Maintenance organizations
• Verify system operation, database integrity, and data presentation effectiveness on a routine basis, responding to dispatcher requests for assistance, repairs, and improvements
• Provide routine and emergency support for Host System operations systems and application software
• Design, create, and implement EMS/SCADA‑related special projects
• Coordinate database modifications with all Operations Centers
• Respond to Service Now requests for support from TCC/DOC Operations
• Provide customer support and services for reported issues, service requests and inquiries
• Effectively communicate technical information, concepts, and ideas verbally and in writing
• Participate in the team 24‑hour on‑call rotation

• Bachelor’s Degree or Experience Equivalent;
  Master’s Degree preferred

• IT Specialist I: 0‑2 years of relevant experience
• IT Specialist II: 2+ years of relevant experience
• IT Specialist Sr: 4+ years of relevant experience
• Strong track record of relevant technology delivery
• Design, development and testing of real‑time systems applications and enhancements
• Database Administration – experience with development, testing, and operating databases
• Other positions that would support progression into this role include IT Specialist Sr and IT Consultant

• Ability to work in a fast‑paced and dynamic environment, including work outside of normal business hours
• Ability to support real‑time systems
• Ability to support cyber security activities such as system hardening, patch management, and configuration management
• Knowledge of security controls testing, security audits, and security assessments
• Ability to support fraud and computer forensics research

• Highly motivated and able to work without direct supervision
• Effective teamwork and inclusion (e.g., works collaboratively, builds collaborative relationships)
• Very good written and oral communication skills
• Ability to act as a lead or technical expert

Texas – The Woodlands | Arkansas – Little Rock | Louisiana – New Orleans | Mississippi – Jackson

Information Technology

Exempt – Ind

No relocation offered

1

121333

Up to 25%

The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring,…