ServiceNow Administrator II

Take the next step toward your new career today!

Become a part of the diverse and inclusive team within our nationally recognized award-winning bank. Woodforest National Bank is privately owned and the largest employee‑owned bank in the country. We focus on building relationships, discovering opportunities to better serve our communities, and understanding the financial needs of every customer. We care by volunteering with local charities and food banks to give back.

The Service Now Administrator II serves as a key contributor to the administration, development, and optimization of an enterprise‑scale Service Now platform supporting multiple business units. This role balances platform configuration, light development, and solution design responsibilities while ensuring alignment with organizational standards, security requirements, and long‑term platform strategy. It advances automation, improves service delivery efficiency, and supports the adoption of modern platform capabilities such as AI‑driven workflows and predictive intelligence.

• Administer, configure, and maintain the Service Now platform across all environments (Dev, Test, Prod).
• Support platform architecture by ensuring solutions align with Service Now best practices and organizational standards.
• Deliver scalable solutions aligned with Service Now best practices while reducing technical debt.
• Manage platform upgrades, patches, and releases, including testing and validation.
• Perform instance cloning and manage environment strategy.

• Strong communication skills with the ability to translate technical concepts into business outcomes.
• Working knowledge of ITIL frameworks and Agile methodologies.
• Strong understanding of Service Now platform capabilities and architecture.
• Experience supporting multiple modules (ITSM, CMDB, Service Catalog, Asset Management).
• Experience with Flow Designer, Integration Hub, and API integrations.
• Strong analytical, organizational, and problem‑solving skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Ability to work independently and contribute within a team environment.
• Commitment to platform governance, standards, and continuous improvement.

• Service Now administration and configuration
• JavaScript (Service Now scripting: Business Rules, Client Scripts, Script Includes)
• Web technologies (HTML, CSS)
• API integrations (REST/SOAP)
• Data management and instance strategy
• Reporting and dashboards (Performance Analytics preferred)

• Service Now Certified Administrator (CSA)
• 5+ years of Service Now administration and/or development experience
• 2+ years experience working in ITIL and/or Agile environments
• Experience supporting multi‑module implementations (ITSM, CMDB, integrations)

• Additional Service Now certifications (CAD, CIS, or CSDM / CMDB)
• Experience with Virtual Agent, AI, or predictive intelligence
• Experience with CI/CD or Service Now Dev Ops practices
• Bachelor’s degree in Computer Science, Information Systems, or related field

• Primary location:
  Texas – The Woodlands
• Work location:
  
  TX – Operations Center-0100
• Schedule:
  
  Full‑time

• Work Status:
  Full‑time
• Supervisory Responsibility:
  None
• Travel: 0% travel expected
• Working Conditions:
  
  Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.