Field Information Technology Technician

POSITION SUMMARY

The Field IT Technician is responsible for providing first-tier technical support and performing routine maintenance on mobile frac fleet network systems. The role focuses on troubleshooting, provisioning hardware, supporting network‑connected devices, and documenting solutions within a Windows‑based IT environment.

• Device Provisioning & Configuration
  • Set up and configure IT hardware (e.g., computers, monitors, switches) for deployment on mobile frac fleet equipment.
  • Ensure all devices are properly integrated into the field’s network infrastructure.
• Network Support & Maintenance
  • Monitor and maintain network devices, ensuring optimal performance and minimal downtime.
  • Troubleshoot network issues related to PCs, servers, printers, cameras, and other connected devices.
• Technical Support & Issue Resolution
  • Respond to and resolve first‑tier technical support requests, escalating complex issues as necessary.
  • Document resolutions and create user‑facing guides and FAQs to facilitate self‑service.
• Asset Management
  • Track and maintain an inventory of company computing assets tied to operating fleet equipment.
  • Ensure accurate records of hardware deployments, configurations, and maintenance schedules.
• System Monitoring & Reporting
  • Utilize monitoring tools to oversee system performance and identify potential issues proactively.
  • Generate reports on system health, ticket resolutions, and maintenance activities.
• Compliance & Documentation
  • Ensure all IT operations comply with company policies and industry regulations.
  • Maintain comprehensive documentation of IT procedures, configurations, and support activities.
• Continuous Improvement
  • Stay updated with the latest industry trends and technologies relevant to field IT operations.
  • Recommend and implement improvements to enhance system efficiency and reliability.
  • Perform other related duties as assigned to assist with successful operations and business continuity.

• Must be legally authorized to work in the United States without the need for sponsorship.
• Must be at least 18 years of age or older.
• Successfully passes all applicable general pre‑employment testing, including background check, drug screening, fit tests, aptitude and/or competency assessments.
• Daily overtime required; in‑person, predictable attendance in The Woodlands, TX.
• Valid U.S. Driver’s License required; must meet company driving standards and possess an acceptable Motor Vehicle Record.
• Ability to travel to remote fleet sites as needed.
• Industry certifications are a plus (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator).

• High School Diploma or GED required.
• Minimum 2 years of experience in IT hardware/software installation and basic networking.
• Proficiency with Windows OS administration and patching tools.
• Prior experience in a field or fleet‑based IT environment is a plus.

• Problem‑solving orientation: ability to troubleshoot, diagnose, and resolve technical issues independently.
• Customer‑service mindset: provides effective and respectful support to non‑technical users.
• Attention to detail: ensures accuracy in asset tracking, documentation, and configuration settings.
• Time management: capable of handling multiple tickets and field requests with prioritization.
• Adaptability: thrives in a fast‑paced, fleet‑operational environment with frequent equipment movement.
• Initiative: proactively identifies opportunities for IT process improvement and optimization.
• Collaboration:
  
  works effectively with field technicians, fleet operators, and IT leadership.
• Proficiency in Windows OS environments and system administration tools.
• Solid understanding of LAN/WAN, DHCP, DNS, TCP/IP, and basic routing concepts.
• Experience with deploying and maintaining IT hardware such as PCs, printers, switches, and access points.
• Familiarity with ticketing systems (e.g., Service Now, Jira, Zendesk) and remote support tools.
• Knowledge of patch management tools and endpoint security solutions.
• Competency with Microsoft Office 365 Suite, Teams, and mobile device setup.
• Ability to read and interpret technical documentation, system…