Manager IT Operations

Overview

CB&I delivers integrated storage and asset-management solutions that help customers operate safely, reliably, and efficiently across the lifecycle of their facilities. Through our two global business units - Storage Solutions, the world leader in tanks, terminals, and storage systems, and Asset Solutions, a leading provider of operations, management, wells and decommissioning services - we combine technical excellence with execution capability to extend asset life, optimize performance, and maximize value.

The IT Operations Manager oversees CB&I's technology infrastructure and day-to-day IT support, acting as a bridge between technical teams and business goals. The incumbent ensures that systems, networks, and software run reliably, and manages IT staff to resolve technical issues and maintain cybersecurity. The IT Operations Manager works directly with the business driving productivity, profitability, and customer satisfaction across the organization.

This position is a manager role. The role directly reports to the Sr. Director, IT Operations and routinely interacts with Global IT, Global Business Leads, Global Function Leads, Global Operations, and project management.

• Oversees the IT support team to ensure quick resolution of user issues.
• Monitors computer networks and servers to prevent or minimize downtime.
• Plans and executes updates for outdated hardware and software.
• Negotiates contracts and evaluates performance with third-party tech vendors.
• Tracks IT expenses and manages the procurement of technology assets.
• Matches IT capabilities with the company's long-term business objectives.
• Translates executive goals into documented processes for the IT team.
• Develops metrics to evaluate the success and speed of IT services.
• Manages a staff of local IT technology professionals, hires and trains new staff, conducts performance reviews, and provides leadership and coaching, including technical and personal development programs for team members.
• Proactively communicates with the business function/division and supports the leadership team, including leading a rich dialogue on IT service performance, spending and priorities.
• Drives continuous improvement across the Enterprise, seeking opportunities to apply IT knowledge, skills, products, and services to improve business processes and the end user experience.
• Informs business function/division leaders on the state of their team’s satisfaction and feedback/suggestions to the IT organization on how to improve satisfaction.
• Stays abreast of business issues and industry trends to anticipate impacts of technology changes on the workforce and business.
• Ensures effective governance throughout the enterprise project lifecycle.
• Facilitates service transition to operations for the business functions/divisions, including participation in testing activities, service negotiation tasks and other appropriate change management activities.
• Facilitates the IT Planning & Governance process by ensuring the business functions/divisions awareness and participation.
• Assists the business functions/divisions to ensure critical change management tasks are accomplished.
• Coordinates with other groups within the IT organization to ensure all relevant considerations are communicated to the appropriate business function/division stakeholders.
• Prepares cost-benefit analyses for projects and assists business stakeholders in prioritizing projects.

• A Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 15+ years of progressive Information Technology experience.
• 7+ years of experience in an IT leadership role.
• Demonstrated experience leading projects through full life cycle.
• Demonstrated experience in prioritizing multiple strategic objectives.
• Demonstrated experience with organizational change management.
• Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings.
• Proven experience leading presentations, training courses, and effective meetings.
• Proven experience in managing complex solutions portfolios including both business and operational solutions.
• Proven experience with creating and managing outsourced relationships, both domestic and global.
• Experience managing vendor relationships.
• Experience successfully engaging and managing contract resources.
• Experience developing and maintaining policies, procedures, standards and guidelines.
• Experience in the Architecture, Engineering and Construction industry is a plus.
• ITIL 4 certification preferred.

• Strong client-facing communication and presentation skills.
• Ability to communicate clearly and concisely, both orally and in writing.
• Experience in IT project management and software delivery.
• Knowledge of Agile, Scrum, and SDLC methodologies.
• Strong resource planning and coordination skills.
• Excellent problem-solving and decision-making capabilities.
• Expert knowledge of IT best…