Senior IT Support Technician Job The Woodlands area,Texas USA,IT/Tech

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

One LSC
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Cultivate Community
Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For®" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College has been recognized in multiple categories.

Campus Marketing Statement

Lone Star College-Creekside Center

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

LSC-Creekside Center is a state-of-the-art, full-service satellite center designed to serve the western portion of the Woodlands, as well as Tomball and the surrounding communities. Its location in an area of rapid growth provides an ideal opportunity for both working and non-traditional students. The facility offers a selection of day, evening and weekend credit courses, including university-transfer courses and certificates.

Location address is 8747 West New Harmony Trail, The Woodlands, TX 77375.

Job Description

PURPOSE AND SCOPE:

The Technician III supports and maintains computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The Technician III troubleshoots problem areas in a timely and accurate fashion and provides end user training and assistance where required.

Essential Job Functions

Work with end users to identify and deliver required PC services
Act as a liaison and provides training and support to end users and staff on computer operations and other issues
Install, configure, test, maintain, monitor, and troubleshoot level III end user workstation hardware, networked peripheral devices, and networking hardware products
Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products
Perform on-site analysis, diagnosis, and resolution of semi-complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed
Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems
Help maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance
Document instances of hardware failure, repair, installation, and removal
Construct, install, and test customized configurations based on various platforms and operating systems
Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs
Maintain up-to-date knowledge of hardware and equipment contracts and supervises contract-based installations
Responsible for other reasonable related duties as assigned

Knowledge,

Skills And Abilities

Highly detailed understanding of Windows, Mac, and Unix operating systems and/or AV systems as required
Background of strong customer service orientation
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