Part-Time PC, Technician II

Commitment to Mission

Commitment to the Mission of Lone Star College (LSC) is essential. The role requires positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect, and accountability to LSC students and employees.

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

Lone Star College-Creekside Center offers high‑quality, low‑cost academic transfer and career training to over 80,000 students each semester and has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education. The center serves the western portion of The Woodlands, Tomball, and surrounding communities, providing day, evening, and weekend credit courses, including university‑transfer courses and certificates.

The Part‑Time PC Technician II supports and maintains computer systems, desktops, and peripherals. Responsibilities include installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The Technician II troubleshoots problem areas promptly and provides end‑user training and assistance as required.

• Work with end users to identify and deliver required PC services
• Act as a liaison and provide training and support to end users and staff on computer operations and other issues
• Install, configure, test, maintain, monitor, and troubleshoot level I & II end‑user workstation hardware, networked peripheral devices, and networking hardware products
• Install, configure, test, maintain, monitor, and troubleshoot associated end‑user workstation software and networking software products
• Perform on‑site analysis, diagnosis, and resolution of semi‑complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off‑site repair as needed
• Receive and respond to incoming calls, texts, and/or e‑mails regarding PC and/or hardware problems
• Help maintain an inventory of all monitors, keyboards, printers, scanners, and other peripheral equipment
• Document instances of hardware failure, repair, installation, and removal
• Construct, install, and test customized configurations based on various platforms and operating systems
• Perform PC hardware and peripheral equipment improvements, upgrades, and repairs
• Maintain up‑to‑date knowledge of hardware and equipment contracts
• Perform other reasonable related duties as assigned

• Excellent technical knowledge of network and PC hardware
• Detailed understanding of Windows, Mac, Unix operating systems and/or AV systems as required
• Ability to operate tools, components, and peripheral accessories
• Ability to read and understand technical manuals, procedural documentation, and OEM guides
• Background of strong customer service orientation
• Strong written and oral communication skills
• Self‑motivated and directed
• Attention to detail
• Skill in explaining technical subjects to non‑technical and technical customers
• Expertise in principles and concepts underlying an area of IT
• Current and proficient in new concepts or practices in own IT discipline, and applies that knowledge to the current work
• In‑depth understanding of the different aspects of the College's purpose and operations (academic, research, administrative)
• Ability to effectively prioritize and execute tasks in a high‑pressure environment
• Awareness of external trends and best practices
• Demonstrates flexibility and discretion in negotiations with customers and/or colleagues
• Seeks opportunities and sets goals for personal development
• Follows team and OTS procedures, while regularly evaluating them
• Follows standard operating procedures

The work is sedentary. The employee generally sits while performing tasks, but may also walk, stand, bend, carry light items such as papers, books, or small parts, or drive a vehicle. No special physical demands are required to perform the work.

• Use of PC workstation on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate‑controlled office with minimal exposure to safety hazards

• High school diploma or GED

Hourly Pay Rate: $15.60

As a member of our top‑notch institution, you will enjoy a supportive, collegial work environment, excellent work/life balance, tuition waiver, participation in a tax‑deferred retirement plan, and more.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check. Lone Star College participates in the E-Verify program, which confirms each new employee's authorization to work in the United States.