Field Information Technology Technician

Position: Field Information Technology Technician 1
# Field Information Technology Technician 1

Beusa Field - The Woodlands, TX 77380## Overview Level Experienced Position  Type Full Time Job Shift Day Education  Level High School

Travel Percentage Road Warrior## Description
** Field Information Technology Technician
**** Job Description**..
** Department:
** Information Technology
** Job Status:
** Full-Time
** FLSA Status:
** Salary, Non-Exempt
*
* Reports To:

** Digital Solutions Supervisor
*
* Location:

** Leetsdale, PA
** Amount of

Travel Required:

** 100%
*
* Work Schedule:

** Monday – Friday, 8 a.m. – 5 p.m. (Overtime & Weekends often required)
** Positions Supervised:
** N/A
** AIP:
** Level 7.
*
* POSITION SUMMARY:

** The Field IT Technician is responsible for providing first-tier technical support and performing routine maintenance on mobile frac fleet network systems. The role focuses on troubleshooting, provisioning hardware, supporting network-connected devices, and documenting solutions within a Windows-based IT environment..
*
* ESSENTIAL FUNCTIONS:

** (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "may.")
** Device Provisioning & Configuration
*** Set up and configure IT hardware (e.g., computers, monitors, switches) for deployment on mobile frac fleet equipment.
* Ensure all devices are properly integrated into the field’s network infrastructure.
** Network Support & Maintenance
*** Monitor and maintain network devices, ensuring optimal performance and minimal downtime.
* Troubleshoot network issues related to PCs, servers, printers, cameras, and other connected devices.
** Technical Support & Issue Resolution
*** Respond to and resolve first-tier technical support requests, escalating complex issues as necessary.
* Document resolutions and create user-facing guides and FAQs to facilitate self-service.
** Asset Management
*** Track and maintain an inventory of company computing assets tied to operating fleet equipment.
* Ensure accurate records of hardware deployments, configurations, and maintenance schedules.
** System Monitoring & Reporting
*** Utilize monitoring tools to oversee system performance and identify potential issues proactively.
* Generate reports on system health, ticket resolutions, and maintenance activities.
** Compliance & Documentation
*** Ensure all IT operations comply with company policies and industry regulations.
* Maintain comprehensive documentation of IT procedures, configurations, and support activities.
** Continuous Improvement
*** Stay updated with the latest industry trends and technologies relevant to field IT operations.
* Recommend and implement improvements to enhance system efficiency and reliability.
* Perform other related duties as assigned to assist with successful operations and business continuity.## Qualifications
** POSITION REQUIREMENTS
*** Must be legally authorized to work in the United States without the need for sponsorship.
* Must be at least 18 years of age or older.
* Successfully passes all applicable general pre-employment testing including but not limited to: background check, pre-employment drug screening, pre-employment fit tests, pre-employment aptitude and/or competency assessment(s).
* Daily overtime required and in person, predictable attendance in The Woodlands, TX.
* Valid U.S. Driver’s License required. Most employment is contingent upon meeting company driving standards, including 3 year U.S. driving history and an acceptable Motor Vehicle Record (MVR) in accordance with Company policy*.
** Ability to travel to remote fleet sites as needed.
* Industry certifications are a plus (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator)..
** EDUCATION/EXPERIENCE LEVEL
*** High School Diploma or GED required*.
** Minimum 2 years of experience in IT hardware/software installation and basic networking.
* Proficiency with Windows OS administration and patching tools.
* Prior experience in a field or fleet-based IT environment is a plus..
** QUALIFICATIONS, SKILLS, COMPETENCIES, AND ABILITIES
*** Problem-solving orientation – ability to troubleshoot, diagnose, and resolve technical issues independently.
* Customer…