IT Specialist - III - Woodlands, TX

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education, and experience, please click the submit button and follow the next steps.

Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

This position is based out of The Woodlands, TX, New Orleans, LA, Little Rock, AR, West Monroe, LA or Jackson, MS. Those outside of these areas would be required to relocate. Relocation assistance and sponsorship is not available for this posting.

As a member of the Information Technology (IT) Performance Management team, this role supports the execution of our performance reporting strategy, focusing on the development, improvement and overall enhancement of our performance reporting capabilities. The role supports internal stakeholders within IT and Technology Business Services (TBS) and will solution and deliver reports that highlight various key performance indicators (KPIs) and IT Service Management (ITSM) fundamentals (e.g., incident management, asset management, CMDB, change management, etc.).

• Utilize Microsoft Power BI, Power Automate, and/or Power Apps to collect and analyze performance data.
• Develop, maintain, and produce operational and strategic reports and dashboards to measure and visualize KPIs.
• Consistently validate and review metrics and reporting for accuracy, identifying opportunities for continuous improvement.
• Track and analyze performance, process adherence and compliance against performance targets.
• Lead ideation and requirement specification of reporting and other ITSM capabilities.
• Work closely with process owners and delivery teams to support continuous improvement through data-driven analysis.
• Develop and run periodic and ad-hoc reports in support of IT Operations and core service delivery functions.

Minimum education and experience required of the position:
Bachelor’s degree in computer science, MIS, or business-related field and at least one year of relevant experience is required, or in lieu of a degree at least three years of relevant experience.

• Experience with data analytics and data visualization tools such as Power BI.
• Analytic and problem-solving skills with good written and verbal communication skills.
• Ability to work both independently and as part of a team.
• Strong customer-centric orientation and ability to work effectively across teams.
• Attention to detail, ability to multitask, and effective time-management skills.
• Strong analytical skills, including the ability to analyze large datasets and identify trends.
• Strong understanding of ITSM processes (Incident, Problem, Change, Request, etc.).

• MySQL or Oracle database experience.
• Previous experience with R, Python, SAS, SPARK, etc.
• Proven experience leveraging technologies, processes, and applications to analyze data.

Service Now or ITIL certifications are a plus.