Technology Support Associate

Schedule: M-F, 8-hour shift between 6am and 6pm

Type: Long Term Contract

*** C2C arrangements and third-party vendor submissions will not be considered for this role.

We are seeking a customer-focused Help Desk / Technology Support Associate to provide first-line technical assistance and support the preparation, distribution, and maintenance of technology equipment. This position combines help desk responsibilities with hands-on hardware, inventory, shipping, and equipment-testing duties.

The ideal candidate can troubleshoot technical issues while delivering excellent customer service and accurately documenting information while speaking with customers.

• Provide first-line technical support for computers, laptops, tablets, smartphones, and related equipment.
• Troubleshoot Windows operating systems, hardware, networking, and application issues.
• Communicate technical information clearly to non-technical users.
• Type detailed notes and document troubleshooting steps while speaking with customers.
• Record incidents, request details, issue classifications, resolutions, and escalations.
• Prepare and deploy equipment bundles for new installations.
• Receive, test, store, package, and ship technology equipment.
• Test new and returned equipment to verify functionality and quality.
• Coordinate equipment repairs and replacement services with customers and vendors.
• Process equipment returns and update customer inventory records.
• Track technology equipment orders and maintain appropriate inventory levels.
• Maintain a clean, organized, and safe work environment.
• Collaborate with customer support, implementation, project management, vendors, and technical escalation teams.
• Develop and update clear knowledge-base articles and troubleshooting documentation.
• Provide guidance and mentorship to Tier 1 customer service representatives.

• Degree, equivalent training, or at least two years of relevant experience.
• Ability to type accurately while speaking with customers.
• Understanding of Windows operating systems, PC imaging, networking, and hardware troubleshooting.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple incidents and requests in a fast-paced environment.
• Strong critical-thinking and problem-solving skills.
• Ability to work independently with minimal guidance.
• Ability to consistently follow documentation procedures and meet deadlines.
• Ability to frequently lift, push, or move equipment weighing up to 50 pounds and occasionally up to 70–75 pounds for short distances.
• Ability to work an eight-hour shift with overtime when needed.

• Previous healthcare industry experience.
• Clinical experience in nursing, coding, pharmacy, laboratory services, or a related area.
• Experience supporting multiple operating systems and mobile devices.
• Familiarity with technical procedures, utilities, and program scripts.
• Experience with equipment inventory, shipping, receiving, PC imaging, or hardware deployment.

The successful candidate is dependable, organized, technically capable, and committed to providing a professional, high-touch customer experience. They will be comfortable balancing customer support responsibilities with physical equipment handling and inventory-related duties.

*** C2C arrangements and third-party vendor submissions will not be considered for this role.