IT Help Desk Specialist; TX

Exciting Opportunities at Maverick Payments
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Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!

Maverick Payments is a family-owned and privately held full-service payment provider. Headquartered in Calabasas, California,
Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.

Reporting to the Director of Information Technology, the IT Helpdesk Specialist will provide Helpdesk support for all employees s position supports internal users by installing computer hardware and initiating user Onboarding/Offboarding.

• Setting up and installing new computing hardware, printers, imaging OS (Windows, Mac).
• Serve as an escalation point for complex technical incidents from Helpdesk I/II analysts, providing advanced troubleshooting for Windows, macOS, mobile devices, networking, and enterprise applications.
• Administer and manage identity, access, and security configurations across platforms such as Active Directory, Azure AD, and Microsoft 365, including group policy adjustments, user provisioning, and mailbox management.
• Use remote access software, such as Connect Wise, Manage Engine.
• Maintain and improve remote support infrastructure (Connect Wise, Manage Engine), including scripting automations, ticket workflow tuning, and performance insights.
• Analyze recurring technical issues, identify root causes, and recommend permanent fixes or improvements to system reliability and support processes.
• Lead small-to-medium-sized IT projects, such as hardware refresh cycles, software rollouts, or departmental technology upgrades, coordinating with internal stakeholders.
• Contribute to IT documentation, writing technical guides, SOPs, and knowledge base articles to support Help Desk operations.
• Assist with endpoint security compliance, including patching oversight, antivirus/EDR alert handling, and security configuration checks.
• Provide high-touch support for business-critical users or departments, ensuring minimal downtime and proactive issue resolution.
• Monitor and update the enterprise software approvals list based on feedback from senior information technology personnel.
• Provide phone and internet chat-based support for our help desk.
• Repair and troubleshoot computer systems, mobile, and networking hardware both on-site and post-recovery.
• Provide escalation resources to QA device repairs and software installations based on our custom evaluation frameworks.
• Supporting specialized projects on as-needed basis as directed by Department or Company leadership.
• Other duties as assigned.

• High school diploma or equivalent.
• 3–4 years of progressive experience in IT support, systems administration, endpoint management, or similar technical roles.
• Demonstrated proficiency with Active Directory, Azure AD, Microsoft 365, Power Shell fundamentals, and endpoint management systems (Manage Engine, Intune, MDT), and Microsoft Office Suite.
• Completed college coursework in an IT related field or technical science.
• Experience performing advanced troubleshooting across hardware, OS, networking, and cloud services.
• Strong understanding of security best practices, patching life cycles, and enterprise support standards.
• Prefe…