Insurance Operations TX Branch Manager

Job Summary

Managing the Texas branch location that includes Underwriting and Customer Service team members. Develop and lead a team of Underwriters and Customer Service Representatives to ensure the highest level of customer service is provided and that the Underwriting integrity established by the company is adhered to and enforced. Oversee the day-to-day operations of the Texas office location. Maintaining clear lines of communication both within the local branch as well as the main office.

• Directly involved in the recruitment of the Underwriting and Customer Service employees.
• Facilitate training program and job shadowing program.
• Partner with technology to build efficiency and automation into the workflow.
• Partner with Marketing to build agent relations.
• Responsible for departmental adherence to productivity, quality and schedule adherence.
• Communicate effectively internally and externally.
• Communicate and reinforce the corporate vision at the branch level.
• Oversee the Texas office location and provide effective communication with any SafePoint employee that reports to that office as well as their direct management team.
• Foster and maintain a positive company culture at the branch level, aligned with organizational values and standards.
• Always keeping a well‑maintained office environment.
• Carry out other duties as defined by immediate supervisor within the capabilities of the jobholder.

• On-site daily supervision of staff and operations.
• Ability to clearly communicate and ensure adherence to corporate policies and operations procedures.
• Ability to coach and develop team members efficiently.
• Ability to effectively resolve difficult and sensitive situations tactfully, including disciplinary actions and terminations.
• Ability to maintain an organized physical office environment.

• 7-10 years of underwriting experience in property and casualty insurance.
• State of Texas P&C licensure or equivalent and can successfully obtain reciprocal license.
• Previous leadership experience within an Underwriting department.
• Thorough knowledge of the underwriting process and the analytics involved.
• Excellent communication and organizational skills.
• Advanced computer skills and strong systems knowledge.
• College degree preferred but not required.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms.

This job operates in a professional office environment. This role routinely involves standard office equipment such as computers, phones, copiers, filing cabinets and fax machines. In this role you may be asked to travel to the corporate office or other satellite offices (20% travel).

We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide:

• Market Competitive Wages
• Prof. Development and Educational Assistance Programs
• Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
• Paid Time-Off (Discretionary, PTO, Parental Leave, and others)
• Company Paid Holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability Insurance
• Flexible Spending Accounts with Company Contribution
• Health Savings Accounts with Company Contribution
• Employee Life and AD&D Insurance
• Dependent Life and AD&D Insurance
• Company paid AAA Membership
• Company paid Identity Theft Protection
• Other Ancillary Insurance Benefit Programs
• And more…

Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications.