Service Manager

ESFM

SERVICE MANAGER

$62,000 - $65,000

Bonus

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in People Hub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in People Hub, by clicking on ‘referral tracking.’

For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email

The Service Manager is responsible for managing a team of 3 people, navigating day to day activities including mailroom/copy room functions, hospitality, records monitoring, reception, and general administrative support in a professional office setting.

• Lead by example, delegate, and build strong relationships with associates and clients
• Manage and provide direction to on‑site team in all aspects of mailroom and office services
• Oversee the process of all shipments, inbound freight, mailings, mailing accounts and messenger pick-ups
• Oversee all mail, BRM, UPS & Fed Ex accounts and vendor relations
• Respond to requests in a timely manner and extend outstanding customer service to all internal/external customers and clients
• Oversee, collect, and maintain records of metrics related to volumes and time/motion studies
• Demonstrate proactive thinking and planning for both client and Ever Source operations
• Serve as client’s main point of contact, host regular client meetings, and review metrics data related to essential job functions
• Produce client invoicing and maintain records related to supplemental billing in a timely and accurate manner
• Prove flexible when faced with deadlines and challenges
• Oversee physical appearance of all serviceable areas of the site including conference rooms, public areas, copy centers, mailrooms, office services, records, freight, reception, supplies, etc.
• Maintain documented procedures for all Ever Source processes and responsibilities
• Adhere to procedures and guidelines to remain compliant with all Ever Source and Compass Group standards
• Responsible for cross training all on‑site associates and participating in on‑going training and safety programs
• Capture and manage employee time and PTO schedule
• Perform administrative tasks and other duties as needed

• High school diploma or equivalent (GED);
  College is a plus
• Maintain a positive attitude in busy environments
• Prior supervisory or management experience
• Proven customer service‑related experience
• Proficiency in MS Office
  365, and general computer skills with a willingness to learn new technologies
• Follows all established processes and procedures
• Excellent communication skills both written and oral
• Ability to solo lift to 50 pounds

ESFM is a member of Compass Group USA

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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other…