Director of Sales and Operations

Overview

An established, growth-focused residential property operator is seeking a Director of Sales & Operations to accelerate portfolio performance and strengthen operational excellence. This role blends strategic oversight with hands-on leadership, driving sales velocity, efficiency, and a best-in-class customer experience.

They manage a diverse, multi-state portfolio and are known for combining high-touch customer service with data-driven operational discipline. The business has a strong reputation for quality, reliability, and delivering a consistently positive experience for residents and stakeholders.

Reporting to the executive leadership team, the Director of Sales & Operations will own sales performance, operational consistency, and leadership development across a multi-site portfolio.

• Drive portfolio growth through rigorous KPI tracking, data-driven decision making, and proactive trend escalation.
• Improve sales velocity, occupancy, and revenue through structured sales processes and performance management.
• Lead, mentor, and evaluate Property Managers with quarterly scorecards and clear accountability frameworks.
• Serve as the Process Champion, owning SOP development, training, audits, and continuous improvement.
• Build and manage annual budgets with high accuracy; track variances and present clear recommendations to executives.
• Facilitate monthly training sessions, property visits, and communication rhythms to elevate sales and operations capabilities.
• Manage up effectively by providing concise updates, early risk visibility, and solution-oriented recommendations.

• 7-10+ years in multi-site sales or operations leadership, ideally within residential or service-driven environments.
• Proven track record improving sales velocity, occupancy, and team performance.
• Strong financial acumen with detail-oriented budgeting and reporting capabilities.
• Demonstrated ability to communicate upward effectively - surfacing risks early and proposing solutions.
• Experience owning SOP governance, audits, documentation, and process rollouts.
• Exceptional written and verbal communication skills.
• Leadership strengths in coaching, accountability, and change management.
• Customer-empathy mindset and commitment to delivering exceptional resident experiences.

• Competitive compensation package (salary, bonus, and benefits).
• Opportunity to lead a high-impact function at a growing, well-capitalized property operator.
• Broad ownership of sales performance, operational excellence, and process governance.
• Visible role with frequent executive interaction and influence.
• Career progression as the portfolio continues to expand.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual s status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.