Help Desk Technician

PURPOSE:

Coordinate various technical support services to ensure DDG operates smoothly and Project Management staff can operate efficiently.

• Promote DDG’s core values, both internally and externally, and comply with the DDG Company Manual
• Configure workstations and necessary peripheral devices; routers/printers/etc.
• Install and configure appropriate software according to specifications
• Complete routine endpoint maintenance and ensure endpoint devices are running optimally
• Manage email traffic; spam filters/mail flow
• Troubleshoot to diagnose and resolve issues; repair or replace parts/resolve printer issues/debugging
• Travel to satellite offices periodically
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Logging, tracking, and prioritizing support requests within a ticketing system
• Identify and escalated unresolved issues to relevant departments
• Manage user accounts and passwords within business systems

• Degree in Computer Information Systems or relevant field
• 0-5 years’ experience as IT technician or relevant position
• Strong diagnostic and problem-solving skills
• Strong communication skill set
• Good organizational and time management skills
• In-depth understanding of diverse computer systems and networks
• Well versed in internet security and data privacy principles
• Preferred work experience with Help Desk

• Microsoft Office 365
• Spam filter management
• Firewall
• Backup systems
• Remote Monitoring and Management software
• Ticketing systems

• Submit resume to the People + Development team via email to
• Specific project experiences and responsibilities shall be provided with resume