Service Manager

Big Mike's BBQ Smokehouse Restaurants
• Thibodaux , LA , US

Posted 11 days ago

Big Mike’s BBQ Smokehouse is looking for a confident, hospitality-driven Service Manager to lead our front‑of‑house team and deliver an outstanding guest experience every day. This is a hands‑on leadership role for someone who thrives on coaching people, setting service standards, and being present on the floor during peak business.

As Service Manager, you’ll work closely with the General Manager and Culinary Manager to build a strong service culture, develop future leaders, and ensure every guest leaves happy and well cared for.

In addition to a competitive salary, Big Mike's BBQ offers benefits, including:

• Weekly pay and balanced schedules.
• Vacation and flex time.
• Closed on Thanksgiving, Christmas, New Year's Day, Mardi Gras Day, Good Friday
• Medical, dental, and vision insurance.
• 401(k) with employer match.

If you're a passionate and experienced hospitality professional who's ready to take on a new challenge, we encourage you to apply today.

• Recruit, hire, train, and develop front‑of‑house team members
• Coach performance through ongoing feedback and accountability
• Conduct performance evaluations and corrective action when needed
• Build a positive, respectful, and high‑energy service culture
• Lead by example on professionalism, attitude, and hospitality

• Set and uphold service standards at every guest touchpoint
• Actively manage the dining room during service
• Resolve guest concerns quickly and professionally
• Ensure service is fast, accurate, and friendly
• Create an environment where guests feel welcomed and valued

• Ensure all service systems, procedures, and training are followed
• Manage table turns, wait times, and overall service flow
• Coordinate front‑of‑house staffing and shift execution
• Support service recovery and peak‑period performance

• Schedule labor to align with forecasted sales
• Monitor labor performance and make real‑time adjustments
• Ensure proper cash handling and POS procedures
• Support cost control and operational efficiency initiatives

• Lead pre‑shift meetings and ongoing service training
• Coach hospitality behaviors, sales skills, and teamwork
• Identify and develop future front‑of‑house leaders

• Ensure compliance with alcohol service, safety, and labor laws
• Keep required certifications and documentation up to date

• A hospitality‑focused leader who enjoys coaching and developing people
• Strong communication and problem‑solving skills
• Ability to stay calm, positive, and organized in a fast‑paced environment
• Hands‑on leadership style with strong floor presence
• Commitment to service excellence and team accountability

• Ability to stand, walk, bend, and lift up to 30 lbs
• Ability to work extended hours as business needs require

• Leadership role with real impact on team culture and guest experience
• Opportunity to grow with a respected, hospitality‑driven brand
• Supportive leadership team and clear operational standards
• A fast‑paced, people‑focused environment where your leadership matters

• Experience in recruiting, hiring, and training front‑of‑house team members to deliver exceptional guest service.
• Ability to coach and provide constructive feedback to team members, fostering a culture of continuous improvement.
• Strong communication skills to effectively resolve guest concerns and ensure a positive dining experience.
• Hands‑on leadership style with the ability to manage service flow and maintain a strong floor presence.
• Commitment to upholding service standards and creating a welcoming environment for guests.
• Experience in scheduling and managing labor to align with business needs and forecasted sales demands.

$52,000

At Big Mike’s BBQ Smokehouse
, we’re more than a restaurant — we’re a family. We believe our people are the heart of everything we do, and we treat every team member with…