Customer Service Representative Job Thief River Falls area,Minnesota USA,Customer Service/HelpDesk

Garden Valley Technologies

206 Vance Avenue S | PO Box 259 | Erskine, Minnesota 56535 | |

An Equal Opportunity Provider & Employer

RETAIL CUSTOMER SERVICE REPRESENTATIVE – THIEF RIVER FALLS STORE LOCATION

Garden Valley Technologies, a leading technology provider, is seeking a motivated individual to fill a full-time, fully benefited Retail Customer Service Representative reporting to our Thief River Falls Store. This position will generally be scheduled 8:00am-4:30pm, Monday through Friday. Applicants must also be willing and able to work other shifts or extended hours and may be assigned to work in other areas or at other retail locations, depending on store coverage, workload, and Company requirements.

Hourly compensation: $24.75.

GVT offers a welcoming and supportive environment, robust wages, and a generous benefits package that includes the benefits listed below, and more!

100% Paid Health, Vision & Dental Insurance Plans (single coverage)
Health Savings Account & Flexible Spending Account
Defined Pension Retirement Plan

401k Savings Retirement Plan
GVT Logo Uniform Clothing Allowance

Life & Disability Insurance
Employee Assistance Plan
Discounted GVT Services
Paid Time Off & Paid Holidays

The ideal candidate will have an attitude for success, enjoy learning and technology, and have a strong desire to serve others.

Essential Job Functions:

Deliver an excellent customer service experience to every customer, at the retail store or over the phone, at all times.

Answer questions or concerns and educate customers on all GVT products and services.
Promote, sell, and upsell Garden Valley services to new and existing customers, including sales and service of GV cellular, and with an emphasis on security products and video services.
Assist customers with new service requests, service changes, billing questions and concerns, and handle all equipment returns.
Perform troubleshooting steps for applicable products and services, use trouble ticket functions, and dispatch issues to appropriate personnel when necessary.
Process payments, post payments to the appropriate accounts, and issue receipts

Accurately complete applicable paperwork and computer functions relating to service requests, changes, billing inquiries, and troubles.

Prioritize and perform courtesy calls to subscribers, other work assignments, and special projects.

Maintain a cash drawer, make daily deposits, and run various related reports.

Assist with store inventory stocking and display, order tracking, and other related tasks, as assigned.

Use a multi-line telephone system, computer, and other technology necessary in performing all job functions.

Work at a minimum of one Company-sponsored event each year (customer appreciation days, special events, and fairs).

Knowledge, Skills & Abilities:

Preference may be given to an applicant:

With strong knowledge of billing and service software and their applications, as well as Excel, Word, and Outlook.

With knowledge of Garden Valley's products and services.

With strong customer service and sales skills, leadership qualities, and a desire to learn.

Who demonstrates high-level attention to detail and confidentiality.

With prior sales and customer service experience.

Must have:

Proficient customer service skills, in-person and over the phone, and effective communication and interpersonal skills to interact with co-workers, members, customers, business contacts, and the public in a professional, helpful, and cheerful manner.

The ability to work independently, and as a team player, making sound decisions using the information at hand.

The ability to pay close attention to detail and maintain confidentiality.

Strong organizational and time management skills, along with neat and orderly work habits.

Mathematical and analytical skills and knowledge.

Proficiency in operating computers, iPads, smartphones, various software packages, and other technology.

The ability, willingness, and flexibility (without advance notice) to work any hours and shifts required by the Company.

The ability and willingness to freely share job knowledge with other employees.

The ability and willingness to adjust to changes in primary duties, as required by the Company.

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