Sr. Manager, Logistics Operations

Digi Key is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. To learn more, visit our benefits and perks page.

The Senior Manager, Logistics Operations is responsible for providing leadership and direction for four critical areas within the broader Logistics team:
Data Analytics, Inbound and Outbound Routing and Scheduling, Customer Documentation, and Vendor Management. You are responsible for managing and developing leaders of people and individual contributors. You will oversee teams that provide support for compliant domestic, import and export business with on-time delivery. This role directly impacts growth, margin and profitability. It also focuses on partnerships with suppliers, carriers and internal teams to define action plans that advance processes, methods and tools to improve the overall logistics experience, with emphasis on scalability, automation, and cost mitigation within the Digi Key logistics and transportation network.

This role is based in Thief River Falls, Minnesota and requires a minimum of three days per week in the office and availability for projects in the office as needed.

• Lead and manage a seasoned/professional level team, accountable for department performance aligned to corporate strategy and KPIs
• Develop, implement, and adapt logistics plans, procedures, priorities, and resources to address operational complexity and evolving business requirements
• Plan, organize and control all activities of the department; participate in setting and developing department goals, objectives and KPIs and evaluate results against benchmarks to drive continuous improvement
• Lead, plan and organize department staff meetings, provide business and team updates, and ensure timely completion of action items
• Monitor, analyze, and evaluate department-specific performance dashboards and KPIs; recommend and implement new approaches, policies and procedures to improve efficiency and service levels
• Build cross-functional partnerships to ensure alignment between Logistics operations and broader business strategy, acting as a change agent to influence and gain consensus
• Collaborate with the Director of Logistics and Human Resources to assess manpower needs, employee relations for escalated performance and disciplinary action, and hiring plans
• Proactively identify regulatory or trade compliance changes that may impact shipments, timelines, or risk; lead planning and response efforts to minimize disruption

• Develop a high-performing logistics operations team responsible for end-to-end shipment execution, visibility, issue resolution, carrier performance and billing accuracy, order follow up, order delay resolution, inbound and outbound shipment visibility, carrier routing, and customer documentation, and audit carrier billing
• Assist team with opportunities to resolve issues supporting same-day ship
• Participate in the development of the annual plan including objectives, strategies, and tactical plans for the logistics department
• Collaborate with Sr. Director, Logistics on the entire delivery process, managing multi-modal transportation (FTL, LTL, parcel, rail/ocean/air)
• Monitor key transportation metrics, drive analytics, and apply AI to enhance decision-making and operational performance
• Customer Documentation – manage scalability and automation of supplying manufacturer C of Cs, certificates, and other requested documents for order packing
• Develop and maintain strong partnerships with other functional area leaders to determine which logistics improvements are needed to increase productivity
• Collaborate with product team to ensure contracts are noted correctly for supplier onboarding regarding Carrier Routing, Incoterms, and liability
• Establish and execute a global logistics strategy that supports objectives for product availability, customer availability, sustainability goals and scalable growth
• Build, manage, and influence relationships with carriers, freight forwarders, and other freight partners to drive performance and negotiate rates and contracts; ownership of total cost optimization
• Encourage environmentally conscious alternatives with our carriers within our shipping platforms
• Note:
  
  Management reserves the right to assign or reassign duties and responsibilities as needed
• Ability to travel domestically and internationally as needed/requested
• May lead/participate on cross-functional committees or task forces
• May attend seminars, meetings and other actions to maintain knowledge of industry specifics and to identify regulatory or industry changes affecting Digi Key’s business

• Proficient in Microsoft Office applications
• Proficient with Smartsheet

• Bachelor’s degree in supply chain management,…