Coach​/Ops Mgr Trainee

Position Summary

What you'll do includes leading and developing teams, providing coaching, touring stores, communicating with all levels, and implementing business solutions.

• Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.
• Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience.
• Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements; managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
• Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring belonging, and awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

Hourly wage range: $31.25 - $38.46. Additional compensation includes performance bonuses, regional pay zone adjustments, and state pay differential to meet legislative requirements where applicable.

Benefits include medical, vision, dental coverage; 401(k), stock purchase, company-paid life insurance; paid time off (PTO, sick leave, parental leave, family care leave, bereavement, jury duty, voting); short-term and long-term disability; company discounts; military leave pay; adoption and surrogacy expense reimbursement; and more.

Live Better U is a Walmart-paid education benefit program for full‑time and part-time associates in Walmart and Sam's Club facilities.

• 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.
• For facilities that sell firearms: successful completion of a firearms‑specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition with state‑specific requirements: may require a current state‑issued Certificate of Eligibility.
• Required to attend and complete all job‑required trainings and assessments (e.g., Academy trainings, Open Door trainings).