Service Counter Clerk

Job Details

Job Location:

Hugos Family Marketplace
- Store #7 - Pennington Ave
- Thief River Falls, MN 56701

Position Type:
Full Time or Part Time

Education Level: High School

Salary Range: $14.00 - $16.00 Hourly

Travel Percentage:
None

Job Shift: Evening

The Service Counter Clerk at Hugo's Family Marketplace is responsible for providing exceptional customer service by efficiently handling transactions, addressing customer inquiries, and ensuring a positive shopping experience. This role involves maintaining the service counter's operations, processing returns and exchanges, and upholding store policies to enhance customer satisfaction. Must be 18+ years or older to apply.

• Greet customers warmly and provide assistance with their inquiries and needs.
• Process returns, exchanges, and refunds accurately and efficiently.
• Answer customer questions and provide information about products and services.
• Handle customer complaints professionally and work towards resolving issues.
• Assist with special orders, rain checks, or store credits as needed.
• Operate POS systems to process transactions and verify receipts, documentation, or identification when required.
• Maintain the cleanliness and organization of the service counter area.
• Follow store policies and procedures to ensure compliance and consistency.
• Communicate effectively with team members and management to facilitate smooth operations.

• Full Time – Health, Dental, and Vision Insurance, 401k, Paid Time Off, and Holiday Pay.
• Full Time and Part Time – Employee Discount and Time & Half Holiday Pay.

High school diploma or GED

Some college coursework or related experience

• No prior work experience required
• Willingness to learn and follow procedures
• Ability to interact politely with customers

• 1–2 years in retail, cashier, or customer service roles
• Experience handling cash, POS systems, or returns
• Experience resolving customer complaints or issues
• Basic familiarity with store operations and inventory

• Ability to greet customers and provide excellent service
• Capability to process returns, exchanges, and refunds efficiently
• Skill in answering customer questions and addressing complaints
• Proficiency in operating POS systems
• Ability to verify receipts, documentation, or identification when required
• Commitment to maintaining cleanliness and following store policies
• Effective communication skills