Turf​/Compacts​/CCE Technician

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Full Time
Thief River Falls, MN, US

Salary Range: $19.00 To $25.00 Hourly

The John Deere Turf & Compact Tractor/Construction Technician will work on turf, compact tractors, compact construction equipment, and a variety of other equipment, such as STIHL products. We are looking for a dedicated employee with excellent troubleshooting and diagnostic skills to help deliver top‑notch service as an equipment technician to our rapidly growing customer base.

• Diagnose and repair equipment, including lawn mowers, UTVs, skid steers, compact tractors, telehandlers, aerial lifts, mini hydraulic excavators, multi‑terrain loaders, tele‑handlers, and other light and medium equipment.
• Document labor, addition of segments, machine information, and repairs completed on work orders, including parts and fluids used, ensuring that the work order can be closed and billed as communicated with the customer in a timely manner.
• Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the service manager/CSA.
• Utilize technical manuals, diagnostic tools, and software to troubleshoot and resolve problems.
• Collaborate effectively with team members, including service advisors and parts department personnel, to streamline operations and enhance customer satisfaction.
• Participate in formal trainings, company/location‑driven communication efforts, including open book meetings, huddles, department meetings, and other related efforts.
• Provide assistance to all technicians/service team as needed regarding troubleshooting and repairs.
• Maintain technical and product knowledge of John Deere and other equipment sold within the dealership.
• Assist in the preparation and repair of used and new equipment for rent or sale.
• Adhere to safety protocols and guidelines at all times to prevent accidents and ensure a secure working environment.
• Communicate effectively with customers, providing clear explanations of repair procedures and addressing any concerns or questions they may have.
• Demonstrate a commitment to continuous improvement by actively seeking feedback and implementing best practices in service delivery.
• Stay updated on the latest developments in small engine and compact tractor technology through training and professional development opportunities.
• Maintain a clean and organized work area, and clean and organize all shop tools, machines, and equipment.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Conduct yourself in the presence of customers and the community to present a professional image of True North Equipment.
• Perform all other duties as assigned by management in a professional and efficient manner.

• Strong mechanical aptitude and proficiency in diagnosing and repairing machinery.
• Proven experience working as a technician in the agricultural or equipment industry, with specific expertise in servicing small engines and compact tractors.
• 2‑year technical degree in diesel or small engines, or a high school diploma/GED, and several years of comparable shop mechanic experience.
• 2+ years of relevant small engine/diesel equipment repair experience preferred.
• Familiarity with John Deere equipment and systems is highly desirable.
• Ability to work independently with minimal supervision, while also functioning effectively as part of a team.
• Ability to assemble and perform maintenance functions on equipment.
• Ability to operate vehicles and equipment used for diagnostic purposes.
• Strong computer skills.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.
• Excellent customer service skills.
• Must be able to work TNE service department hours as scheduled, including seasonal hours and seasonal Saturdays, and keep reliable attendance.
• Valid driver's license and clean driving record required to drive company‑owned vehicles.
• Candidates must have valid work…