Senior Shipping Associate - Exceptions | PM

Digi Key is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. To learn more, visit our benefits and perks page.

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• Full-Time Day Shift - $21.00 starting rate ($20.00 base pay and $1.00 allowance)

• Full-Time Evening/Overnight Shift - $24.00 starting rate ($20.00 base pay, $1.00 allowance, and $3.00 shift differential)

• Full-Time 3-12 Shift – $ 23.34 starting rate ($20.00 base pay, $1.00 allowance, and $2.34 allowance for the 36 for 40 schedule)

• Part-Time - $20.00 starting rate ($19.00 base pay and $1.00 allowance)

• Seasonal Day Shift - $20.00 starting rate ($19.00 base pay and $1.00 allowance)

• Seasonal Evening Shift - $23.00 starting rate ($19.00 base pay, $1.00 allowance, and $3.00 shift differential)

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The Senior Shipping Associate
- Exceptions is responsible for processing global customer orders, ensuring final steps for accurate delivery is complete and all orders are provided to the carriers for same day shipping. This role specializes in identifying, troubleshooting, and resolving order exceptions and system errors.

This is an essential onsite role, which requires regular onsite attendance.

Schedule:

Monday
- Friday, 1:30 p.m.

- 10:00 p.m.

• Troubleshoot and handle errors on all orders that do not auto post or that need invoices or additional steps to be completed

• Well-versed in carrier specific software programs such as:
  Fed Ex Ship Manager, UPS World Ship, DHL Easy Ship, and show a demonstrated ability to process orders correctly

• Read order notes and make the best determination of the next step in processing the order

• Serve as a courteous and effective liaison between Sales, Customer Service, Logistics, Accounts Receivable, and PDC in meeting customer requirements

• Manually enter dimensions, weights, and posting of orders that do not fit on the belt system (large and oversized/non-conveyable products) or items that ship out palletized.

• Complete re-palletization, wrapping, and/or banding of product when necessary

• Ensure truck logs are completed, upload necessary shipping documents, and collaborate with other departments for possible corrections

• Perform carrier support by keeping the shipping cages clear including remove boxes to place on pallets and emptying the shipping cages to avoid belt congestion; move cages to applicable carrier

• Operate pallet jacks, pallet jack scale, PIV/forklift, stand on pallet jack, part mover, and pallet wrapping machine

• High school diploma or GED required

• 1-2 years of warehouse experience

• Read, write, and communicate in English

• Basic computer navigation and typing skills

• Ability to actively participate as a team member in order to meet departmental goals

• Demonstrated ability to multi-task as well as the ability to change focus quickly based on requests by employees/management

• Able to solve problems quickly and efficiently

• Dependable, responsible contributor committed to excellence and success

• Adapt to changes in software and processes quickly and accurately

• Able to think critically and come to a resolutionleveragingsystems|toolsand working across business units

• Able to solve problems quickly and efficiently;collaborate with peers and leaders as needed to resolve issues

• ERP

• Manhattan

• Ki Soft

• Specific software programs:
  Fed Ex Ship Manager, UPS World Ship, DHL Easy Ship

• Ability to perform…