New Homes Customer Care Technician

New Homes Customer Care Technician

Location:

North Yorkshire (multi-site role)
Salary: £34,000 – £36,000 per annum

Contract:

Full-time, permanent

About the Role

We are looking for an experienced New Homes Customer Care Technician to support our residential developments across the North Yorkshire region. This is a customer-facing role where quality, professionalism, and attention to detail are essential.

You will be responsible for completing remedial works and aftercare tasks within occupied new-build homes, ensuring a high standard of finish and excellent customer satisfaction.

Key Responsibilities

* Carry out customer care and maintenance works within occupied new homes

* Diagnose and rectify defects across a range of trades including basic joinery, patch plastering, decorating, tiling, and minor plumbing

* Liaise directly with homeowners, providing a professional and courteous service

* Complete works efficiently while maintaining high quality standards

* Accurately record completed works and report ongoing issues to the Customer Care team

* Work across multiple sites within the North Yorkshire region

About You

* Proven experience in a customer care or maintenance role within new-build housing (essential)

* Strong multi-trade background

* Excellent customer service and communication skills

* Ability to work independently and manage your own workload

* Full UK driving licence

* Professional, reliable, and well-presented

What We Offer

* Competitive salary of £34,000 – £36,000

* Company vehicle and tools (if applicable)

* Stable, long-term role within a reputable business

* Supportive team environment

* Opportunity to work on quality residential developments

How to Apply

If you take pride in your work and enjoy delivering a first-class service to homeowners, we’d love to hear from you