Duty Manager – Ramp Services

DUTY MANAGER – RAMP SERVICES

Location:

Thiruvananthapuram, Kerala, India

JOB PURPOSE

Duty Manger is responsible to assist Ramp Manager/AVP to ensure that all flight operations in his/her respective shift is handled smoothly and safely. This position represents ramp department in operation in ramp management/company and its values in its relations with customers, authorities and professional bodies. Resolves problems related to ramp services, controls the team effectively and ensures highest standards of customer satisfaction in terms of quality, efficiency and effectiveness.

Duty Manager carries out authorities of Ramp Management/Ramp AVP, plans, organizes, directs and controls all ramp services in his/her shift.

SPECIFIC RESPONSIBILITIES:

- To report to Manager-Ramp Services/Asst. Manager-Ramp services.
- Responsible for entire operations (Ramp, BMA, BBA, PBB, Cargo movement, Cabin cleaning & other Ramp Services) in his shift.
- Ensures that ramp services are in accordance with the procedures laid down by respective airlines and regulating bodies at airports
- Ensure all staff are updated and adhere to safety procedures/practices and regulations in entire operations.
- To meet all the handling requirements of all Airlines by the operational staff.
- To ensure staff discipline and to deal with staff (Reporting to him) related issues and bring it to the attention of superiors. Also ensures that coherence, peace and discipline is guaranteed among the staff.
- Assists his/her manager and contributes towards formulating ground handling service strategies and policies in accordance to company vision, mission, value and legal procedure
- Provides necessary assistance to Ramp Manager/AVP-Ramp in relation with customers and airline authorities and operational departments to achieve goals, market share, revenue levels, costs reduction, and/or operational efficiency
- Leads coordinates his/her subordinates during his/her shift, delivers targets, monitors and evaluates his/her subordinates performance and provides feedback, reports them to ramp Manager/AVP Ramp
- Recommends key people for ground handling services and operational departments to achieve goals, market share, revenue levels, cost reductions and /or operational efficiency.
- Makes spot checks regarding discrepancies and contributes to make measures in order to eliminate the same during his/her shifts and reports it to Ramp Manager/AVP Ramp
- Monitors monthly realization of department targets and reports them to Ramp Manager/AVP Ramp. Measures and evaluates his/her individual performance and development, attends planned training and projects for self-improvement
- observes customer satisfaction within ground handling services and makes proposals for improvement and submits them to Ramp Manager/AVP Ramp
- Communicates with other departments and external agencies to ensure smooth services
- Assists Ramp Manager/AVP Ramp significantly in carrying out relations with customers at station and state authorities
- Ensures that devices used in ramp services are functioning well, and instructs Duty Officers to eliminate deficiencies
- Ensures the security and safety of company property (equipment, stationary Items etc.)
- Ensures confidentiality of all information regarding the company and the work he/she performs, ensures the security of valuable documents
- Ensures upkeep of AISATS offices, and ensures staff grooming and uniform regulations are strictly followed
- Ensures AISATS’ corporate image and service standards are never jeopardized under any circumstances
- Ensures that his/her team work in line with AISATS value, principles and procedures, serves as a model for employees in his/her team
- Ensures company resources (Staff & GSE) are deployed in operation in safe condition/manner
- Ensures to monitor attendance and overtime in her/his shift and reports any irregularity to Ramp manager/AVP Ramp
- Ensures optimization of resources in his/her shift
- Assists Ramp manager /AVP Ramp in training ramp staff
- Reports ramp services operation is handled in shifts to Ramp Manager/AVP Ramp through shift report
- Prepares monthly working schedule of ramp services departments and…