Patient Support Rep

Patient Support Rep I

The Patient Support Rep I is responsible for the following:

• Greets all patients and visitors in a friendly and courteous manner.
• Answers phones and provides requested information to callers while maintaining patient confidentiality.
• Scheduling/Registration, accurate collection and entry of patient information, with adherence to HIPAA and patient confidentiality standards. Information to include demographic, guarantor, insurance, all other appointment specific information necessary for appropriate patient care, billing and collection of reimbursement.
• Assists all patients with signing in and completion of registration forms, answers questions, and gives instructions. Obtains all necessary documents and signatures for patient billing and medical records.
• Verification of insurance eligibility, calculation and collection of point of service patient payment. Demonstrates an understanding of insurance benefit information and is able to communicate effectively and provide a clear explanation of patient balance calculations.
• Demonstrates effective communication, both verbally and written, when dealing with patients, physicians, other healthcare personnel, and external customers.
• Exhibits a cheerful personality and works harmoniously with others in a team environment. Flexible and cooperative, it follows written and oral instructions.
• Exercises sound independent judgment in the absence of supervision and is able to manage multiple tasks and deadlines.
• Strong telephone and computer skills.
• Occasional travel to multiple office sites.
• Monday – Friday, 8 a.m. – 5 p.m. (unless otherwise directed by the Manager), occasional weekends and/or holidays may be required.
• All other duties as assigned by the Manager and/or designee.

• High School Diploma or equivalent.
• 1 or more years of medical office experience or similar customer service-related experience.
• Prefer 2 or more years in a Healthcare office or business office environment.
• Experience with insurance, medical coding/billing, or patient financial services.
• Must have a strong work ethic.